Your AI support tool is giving customers wrong answers.

Not because AI doesn't work. Because generative AI without guardrails will always hallucinate. Brainfish only answers from your approved sources — and cites every one.

See how it works Watch how 3 teams did it

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Trusted by

No training on your data

SOC2

US / EU / AU hosting

SSO / SAML / SCIM

GDPR compliant

Customer-managed keys

Private tenant

Citations on every answer

No training on your data

SOC2

US / EU / AU hosting

SSO / SAML / SCIM

GDPR compliant

Customer-managed keys

Private tenant

Citations on every answer

The hallucination problem

Generative AI fills in the gaps. In support, that is dangerous.

Three ways the bolted-on AI in your helpdesk is quietly costing you trust today.

It sounds right

LLMs are trained to sound confident. Wrong answers don't come with a disclaimer.

It compounds

The AI gives the same wrong answer to every customer who asks, until someone manually catches it.

It damages trust

One confident wrong answer costs more in customer trust than 100 correct ones earn.

The Brainfish advantage

Brainfish reads your knowledge. It doesn't invent it.

A knowledge layer your AI agent grounds every answer in.

Connect approved sources

Zendesk, Confluence, Gong, Notion, recordings. Whatever your team already uses — Brainfish ingests the lot into one knowledge layer.

7+ source types out of the box
Live sync status per source
Spot gaps before customers do

Every answer is cited

Each response shows the exact document(s) it came from. No fabrication, no paraphrase, no "trust me bro" answers.

Citation chips on every claim
Links jump to the source doc
Audit trail for every conversation

If the answer isn't there, Brainfish says so

Customers get handed off to a human with full conversation context. Sarah picks up where Brainfish left off — no "what was your issue again?".

Confidence threshold per channel
Context handed off, not re-asked
SLA-aware routing

The knowledge keeps itself current

Brainfish auto-drafts articles from calls, Slack threads, and existing docs. Stale articles are flagged and rewritten before they cost you a ticket.

Auto-draft from calls + chats
Stale-doc detection
One-click publish with diff

Where it shows up

One agent. Every channel.

The same knowledge layer powers every channel your team and customers use. No fragmenting your knowledge across tools. No retraining for every new surface.

For your customers

Embedded chat, an AI-powered help center, and a contextual agent inside your product. Cited answers wherever customers get stuck.

For your support team

Drafts ticket replies inside the helpdesk you already use. Sends directly for cases you trust, escalates with full context for the rest.

For your wider team

Same agent inside Slack and Teams. Customer-facing staff and internal teams get instant answers without leaving the tools they already live in.

Real results

Teams running Brainfish alongside their existing stack.

74%

reduction in search-to-tickets

— Smokeball

50%+

cut to self-serve to human handoff

— Smokeball

20%

team support hours saved per week

— Circular

"Brainfish gives the team a way to keep documentation moving at the same speed as the product."

Jess Chen

Sr. Director of Implementation & Customer Operations, ChangeEngine

"All internal support questions now get answered by Brainfish directly in Slack, instead of clogging our platform support channel. We can discuss issues right there in the thread, and if something comes up that isn't already documented, we can immediately convert that conversation into a new knowledge article."

Eliza Clayworth

Head of Product Education, Coassemble

"I cannot understate the importance of Brainfish implementing into our workflows. Information remains current based upon the data that's deployed and we don't have to rely on manual updates."

Andrew Ronchetti

Vice President of Engineering, Vrio

vs. the bolted-on AI tools

Why Brainfish wins.

Intercom Fin and Zendesk AI bolt AI onto a helpdesk. Brainfish lives *inside* the helpdesks you already pay for, replying to Zendesk tickets, drafting in chat, escalating to Slack, with a knowledge layer that's additive, cited, and always current.

Capability		Intercom Fin	Zendesk AI
Cites every answer back to a source
Knowledge stays current automatically		Requires weekly KB maintenance	Static KB
Sits on top of your existing helpdesk		Locks you into Intercom	Locks you into Zendesk
Multi-brand / multi-product native		Separate instances	Separate instances
CRM-personalized answers		Limited	Limited
Hands off when it doesn't know		Often guesses	Escalates after failure
Time to value	14 days	Months	Months
MCP server for build-it-yourself teams

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Enterprise-ready on day one.

Private tenants. Regional data residency. SSO. Sources on every answer. Your knowledge stays yours.

SOC 2 Type II

Audited annually by an independent third party.

GDPR

EU data residency. Right-to-delete built in.

ISO 27001

Information security management certified.

Data residency

Choose US, EU, or AU hosting. Your data stays in-region.

Plugs into the stack you already pay for.

Zendesk, Intercom, Salesforce, HubSpot, Slack, Notion, Confluence, Google Drive, Gmail, Linear, Jira, Gong, and more. MCP server for engineering teams plugging Brainfish into their own AI surfaces.

Browse all integrations

Questions?

Everything you need to know about Brainfish and how it works.

How long does setup take?

Most teams are live in under 48 hours. Connect your ad accounts, configure your form logic, and start capturing qualified leads. Our onboarding team walks you through every step.

What integrations do you support?

Zendesk, Intercom, Salesforce, HubSpot, Slack, Notion, Confluence, Google Drive, Gmail, Linear, Jira, Gong, and more. We also ship an MCP server so engineering teams can plug Brainfish into their own AI surfaces.

Is my data secure and compliant?

Yes. SOC 2 Type II, ISO 27001, GDPR. Customer-managed keys, private tenants, and US / EU / AU data residency. We never train models on your data. Every answer cites the source it came from.

Do I have to rip out my Zendesk or Intercom?

No. Brainfish sits on top. Huntress, HireVue and Smokeball all kept their helpdesk and added Brainfish. We're additive, not a replacement.

How is this different from Intercom Fin or Zendesk AI?

Fin and Zendesk AI are AI layers bolted onto helpdesks. Brainfish is the knowledge layer underneath any AI. Intercom's own Fin guide says Fin needs weekly KB maintenance to work — that's the bottleneck we fix, and we work alongside both.

Take a 30 minute look

Build an AI agent that knows your customers.

We'll use your actual docs and customer data. No sales theatre. You'll leave with a working agent against your own content.

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