Resolve the tickets every other AI agent escalates.
AI support agents that answer from your product knowledge, then take action across your systems.
Agents your customers actually trust.
New
Solve the complex tickets that need engineering.
Refunds, cancellations, renewal quotes, log investigation. Each one is a playbook that checks your systems, decides against your policy, and takes the action.
Multi-subscription refund
Refund request → verify identity, evaluate every subscription against policy, refund the eligible ones and explain the rest in the same reply.
MFA reset & risk-lock release
Can't authenticate → verify by text, confirm against the identity record, issue the enrolment reset link or release the risk lock — on chat and phone alike.
Log collection & pre-triage
Technical case → identify the environment, pull the logs, run first-pass analysis against known signatures, attach the diagnosis before a human opens it.
Brainfish AI agents are designed for real support complexity
Deliver winning agents into any channel; chat, email, in-product, and Slack. Personalize them to every customer.
Solve complex support this week.
Go from zero to a fully deployed AI support agent in hours, not months. No engineering sprint required.
- Start from prebuilt playbooks, or describe a new one in plain English
- Connect your existing docs and knowledge base in minutes
- Configure your agent's scope, tone, and escalation rules
- Deploy to your support channels the same day
Make support your best growth tool.
Personalize every answer with live account, product, and user context. Turn questions into qualified pipeline, deeper adoption, and higher NPS, without lifting a finger.
- Tailor answers by plan, role, region, or account health
- Surface upsells and next-best actions inside the chat
- Route high-value accounts straight to a human owner
- Keep customer data scoped, audited, and never used for training
Measure what works. Fix what doesn't.
Built-in evaluation analytics show you exactly where your agents are performing and how to fix gaps, so every update makes a real difference.
- Track resolution rates, deflection, and customer satisfaction
- Surface the questions your knowledge layer isn't answering
- Get recommendations to improve specific agent responses
- Close the loop between insights and content updates
Brainfish freed our Customer Care team from handling routine queries so they could focus on solving the complex challenges our community faces that truly required human expertise.
Great agents start with the right context.
Brainfish gives every AI agent the right context to answer well. We turn your demos, calls, tickets, and Slack into living knowledge, and route the exact slice each agent needs at the moment of the question.
Explore the product
Enterprise-ready on day one.
Private tenants. Regional data residency. SSO. Sources on every answer. Your knowledge stays yours.
Plugs into the stack you already pay for.
Brainfish doesn't replace Zendesk, Intercom, or your knowledge base. It makes them smarter. It reads from and writes to the tools your team already uses.
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Build an AI agent that knows your customers.
We'll use your actual docs and customer data. No sales theatre. You'll leave with a working agent and a playbook running against your own systems.
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