Where
AI
isn’t a Tool
It’s a Teammate
At Brainfish, our mission is to help your customers get the most out of your products - so you can focus on innovation, not repetition
We're here to help everyone become product experts.
Customer experience today is reactive, slow, and generic.
We believe AI should guide users in-flow, not wait in the wings.
With Brainfish, every product feels personal - like it was built for you.
The humans behind the brand.
Daniel Kimber
With a background in product and CX, Daniel has spent over a decade solving user experience problems at scale. He leads Brainfish with a deep belief that great support is proactive, not passive.
Ajain Vivek
Ajain is a seasoned technologist with a passion for building intelligent, scalable systems. With a strong background in AI, infrastructure, and automation, he has led high-performing engineering teams across startups and enterprise environments.
We’re proud of the team we’re building and the journey we’re on together.
Brainfish is your product’s AI-powered support teammate. Not a chatbot. Not a knowledge base.
It watches how users move through your product. It notices hesitation, loops, or drop-offs. Then, in the moment, it offers help or feeds insights back to your team to fix friction points.
What makes Brainfish different:
Building AI that’s trusted, proactive, simple, adaptive, and improves product experiences.
Proactive by Nature
We don’t wait for problems we anticipate and prevent them.
Clarity Over Complexity
Support should feel simple, seamless, and human never overwhelming.
Human at Heart
AI should enhance human experience, not replace it.
Always Adapting
We learn from every interaction to continuously improve just like the best teams do.
Product-First Thinking
Every support moment is a chance to improve the product, not just resolve the issue.
Effortless to Deploy. Intelligent by Design.
Brainfish is designed to be simple to set up, smart enough to act on its own, and always getting better with every user interaction.
Connect in Minutes
Embed a few lines of code no complex setup, no heavy dev lift.
Observe Behavior
Brainfish watches how users move through your product spotting hesitation, confusion, or drop-off points.
Deliver Smart, In-Flow Help
When it senses a user might be struggling, Brainfish responds with proactive, contextual help right in the moment.
Update Itself Automatically
Support content evolves as your product does no need for constant manual updates.
Feed Product Insights Back to You
Every user interaction becomes a learning opportunity. Brainfish highlights where users struggle and how to improve UX.
Qualify ideal customers and users
Brainfish is purpose-built for companies that want to reduce support overhead, improve user flow, and turn every customer interaction into a growth opportunity.
Common Pain Points We Solve
- High support volume and rising ticket costs
- Manual documentation that's always out of date
- Missed opportunities to improve product based on user behavior
- Siloed support, product, and CX insights
- Friction in onboarding, feature adoption, or user flow
Ideal Customers
B2B SaaS Companies
Fast-moving teams who need scalable, intelligent support without adding headcount.
CX & Support Leaders
Looking to prevent tickets, not just deflect them and give users help that actually helps.
Product & Growth Teams
Obsessed with improving UX, reducing churn, and understanding user behavior at scale.
Teams That Benefit Most
- Early-stage SaaS startups scaling fast
- Mid-size platforms launching complex features
- Enterprise products with large support teams and long user journeys
- Any company tired of static help centers and reactive support tools
Building a kind, curious team solving real-world problems.
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At Brainfish, you’ll work on meaningful challenges, collaborate with great humans, and help shape the future of AI-powered support.
Whether you're an engineer, designer, or storyteller — if you're passionate about making tech more human, we’d love to meet you.
