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Marketing pages
Workflows27 workflows
- Multi-subscription refund
- Cancellation & downgrade
- Subscription merge
- Explain this charge
- Account deletion
- Intent-aware triage
- Junk filtering & case segmentation
- Tier & specialist routing
- Autonomous first reply
- Log collection & pre-triage
- Transaction decline investigation
- Proactive error → workaround → ticket
- Preloaded in-product workflows
- Authorized-contact verification
- MFA reset & risk-lock release
- Login recovery via ID provider
- Entitlement & status lookup
- Resolve-or-draft
- Agent assist across scattered knowledge
- Structured escalation & handover
- Cross-system ticket reporting
- Review response at scale
- Onboarding automation
- Back-office queue routing
- Knowledge gap detection
- Content pipeline on release
- Knowledge sync & index hygiene
Blog69 posts
- Introducing Ballet: A New Answer to the "Human Middleware" Problem in CX
- The Real Cost of Outdated Documentation in SaaS
- Introducing Brainfish for Microsoft Teams
- Build vs. Buy: An AI Knowledge Layer Decision Framework
- MCP for Customer Support: The Ultimate 2026 Guide
- AI Customer Support: The 2026 Guide for B2B SaaS Teams
- Introducing Brainfish Live Agent Handoff for Zendesk
- The Complete Guide to Brainfish + Zendesk 2026
- The Dead-End Handoff: Why Most AI Support Tools Still Drop the Customer
- The 5 Components of a Real AI Knowledge Layer
- The AI Knowledge Layer Buyer's Guide for Heads of Support
- Inside the 5%: How Three Companies Made Their AI Pilots Actually Deliver ROI
- April Launch Round-Up: Brainfish Works Where Your Team Works
- 7 things support, CS, and product teams are doing with Brainfish MCP and Claude
- AI Knowledge Base for Customer Support
- How to Build an AI Knowledge Base
- Why Your AI Support Is Only as Good as Your Knowledge Layer
- What Is an AI Agent Knowledge Base?
- AI Knowledge Base vs Traditional Knowledge Base
- Retrieval Observability: Seeing the Full Chain Behind Every AI Answer
- The Hidden Cost of RAG Maintenance: When Knowledge Pipeline Work Consumes Your Sprint
- How to Automate Support Deflection Using AI Inside Your Product
- AI Knowledge Base: The Ultimate Guide for 2026
- Why 'We Need More Training' Is Killing Your Sales Performance, and How AI Enablement Fixes the Real Problem
- Cut Support Back-and-Forth in Half: Brainfish Now Supports Image Attachments
- Knowledge Infrastructure for AI Agents: Why the Knowledge Layer Is the Most Important Part of Your Stack
- The Knowledge Layer API: How to Point Your RAG Pipeline at Clean, Current Knowledge
- RAG Accuracy Degradation in Production: Why It Happens and How to Stop It
- Reduce Slack Escalations to Engineering
- AI Knowledge Base vs. Chatbot: Which Does Your Support Team Actually Need?
- What Is an AI Knowledge Base? The Complete Guide
- Slack AI Agents for Instant Company Knowledge
- How to Improve First Contact Resolution in Complex SaaS Enterprise Support
- Reduce Time to Value in Slack Without Adding CSM Headcount
- Introducing Brainfish Assist
- Operational Context for AI: Why AI Fails in Production Brainfish Webinar Recap
- Stop the Epidemic! Knowledge Base Crash Out is on the Rise
- Compliance-Grade AI: How High-Governance Teams Pilot Without Risk
- The Healthcare Team That Tamed Its Frankenstein App With AI
- The 500-Hour Help Doc Trap: Why Your Video Library Is Your Biggest Untapped Asset
- The Environmental Impact of Brainfish’s AI
- Answering the Tough Questions About Brainfish
- They Had 3,000 Help Articles Nobody Read. Here's What They Did.
- Why Teams Use Slack as Documentation (And the Hidden Cost)
- The Hidden Cost of Manual Product Education When You Have 5,000 Guides
- Brainfish Raises $10M to Define the Future of Customer Support with Ambient AI
- We Asked a Veteran CX Leader What's Wrong with AI Support Today. Her Answer Surprised Us.
- The Real Cost of Building vs. Buying AI Support
- Five AI Agents to Complement Your CX team
- Ambient AI Will Make Manual Knowledge Base Maintenance Obsolete in 2026
- Beyond 7 Steps: How API Actions Automates L2 Support Tasks Without Expanding Your Team
- Ambient AI Agents are the Future of CX and Support
- Help Doc Debt: 80% of Knowledge Bases are Out of Date
- The Chatbot Graveyard: Why Most Self-Service Fails (And How to Fix It)
- Beyond Deflection: How AI Actually Helps Support Teams Work Smarter
- The Silent 96%: What Your Users Never Tell Support
- What We Learned from Analyzing 1M Support Interactions: Patterns That Matter
- Stop Building Walls: Why Self-Service Should Feel Natural
- The Future of Personalized Learning: How AI is Revolutionizing Enterprise Product Adoption
- The $90 billion race to supercharge customer service with AI
- Boosting Business Support Efficiency: How Brainfish Accelerates Response Times
- Enhancing Call Center Software by Integrating AI Search
- How Brainfish AI Meets the Evolving Customer Support Responsibilities
- The Impact of Call Center Software on Small Business Success
- AI-Powered Support: Best Practices for a Customer-Centric Approach
- Australian start-up Brainfish raises $3.85M in seed funding round to redefine customer support experience with AI
- The Art of AI-Enhanced Customer Interactions with Brainfish
- Striking the Perfect Balance: How Brainfish Merges Automation with Personalization in Help Desks
- Comparing Business Messaging Channels: Brainfish's Edge Over Chatbots
Customer stories12 storys
- Preventing 50% of monthly support tickets with a rapidly scaling customer base.
- 60% of ops time reclaimed and 1 in 4 customers self-serving
- Doubled qualified leads and cleared the overnight queue
- 300+ hours saved with an in-app knowledge layer
- 80% of developer questions resolved automatically
- Scaled proactive exam support without adding headcount
- Search-to-tickets cut by 74%, Support NPS up 17 points
- Self-service from 30% to 76% with no team growth
- Self-serve to human rate cut by more than 50%
- 20% of weekly support hours saved
- 636% ROI within 5 months, without 3 net-new agents
- Pinpointed customer pain at school-platform scale
Integrations25 integrations
Glossary10 terms
Plain-English definitions of AI customer support terms.
Comparisons21 pages
Head-to-head: Brainfish against each competitor in the AI-support stack.
- Brainfish vs Crescendo: Which AI CX Platform Fits B2B Teams?
- Brainfish vs Pylon: Which AI Support Tool Fits Your Team?
- AI Agent vs Chatbot: What's the Difference?
- Brainfish vs Mintlify: AI Documentation Platforms Compared
- Brainfish vs Lorikeet: Which AI Support Agent Fits Your Team?
- Brainfish vs. Salesforce Service Cloud: How They Compare
- Brainfish vs Notion: Which One Actually Handles Customer Support?
- Brainfish vs Document360
- Brainfish vs Ada
- Brainfish vs Decagon: The Complete 2026 Comparison
- Brainfish vs Sierra: The Complete 2026 Comparison
- Brainfish vs Forethought
- Brainfish vs Build-Your-Own (ChatGPT / Claude + your docs)
- Brainfish vs Hubspot
- Brainfish MCP vs Intercom MCP
- Brainfish MCP vs Zendesk MCP
- Brainfish vs. Fini
- Brainfish vs Confluence
- Brainfish vs Guru
- Brainfish vs Zendesk
- Brainfish vs Intercom
Changelog85 releases
- Native Zendesk handoff and a Stripe connector for Ballet
- Data Tables and PDF Reports in Brainfish Workflows
- Security Review Completed and Brainfish Workflows Updates
- Introducing Ballet by Brainfish (Workflows)
- Dynamic Content: One Article, a Version for Each Channel
- Usage Alerts and Zendesk Sync Fixes
- Screenshots in Slack and Analytics Improvements
- Faster Answers and Teams Improvements
- New Article Editor and Collection Filters for the Search API
- Review Suggestions One by One and Turn Calls into Articles
- Your knowledge base, working in every tool your team already uses
- UI Refresh: Cleaner Layout, Smarter Navigation
- Upload Images to Add Visual Context to Questions
- Create Knowledge Directly from Slack and Give Your Agents Identities
- Major Platform Updates: Brainfish Assist, Slack Agents, and Help Center AI
- Meet the Revamped Brainfish Assist: Real-Time Intelligence Inside Every Tab
- Introducing Knowledge Discovery: Instantly Find What Needs Updating
- Smarter Agentic AI, Faster Search, Platform Stability
- Intelligent 404 Error Handling
- Generate Knowledge Base Articles from Videos
- Slack Integration: Bring Instant Answers Directly Into Your Team's Channels
- Five Specialized Agents, One Connected Experience
- More Ways to Help Users Help Themselves
- Knowledge Grouping & Enhanced Article Embeds
- Faster Setup, Smarter Answers
- Password Protected Help Centers: Ensuring Content Safety and Privacy
- Inline Citations for Answer Segments: Trace Generated Answers to Source Articles
- Bug Fixes and Enhanced SEO Metadata with Favicon Addition
- New Team Working Model, Enhanced Testing
- SEO Ranking for Content and Displaying Actions in User Journey Timelines
- AI Actions Release: Simplifying User Experience with Dynamic Actions
- Ensuring Robust Security: Penetration Testing Completed
- Quicker Themes Loading and Better Suggested Question Options for Widget
- Enhanced Theme Specificity and Sustained Product Interactivity with Brainfish Open
- Beta Release: Extractive AI Answers - Guaranteed Responses Every Time
- Support for importing internal Zendesk content and general improvements
- Intent classification rolled out in background
- Enhanced Widget JS Behaviour
- Launch of Native Video In Search and Brand Guidelines
- Rolling Out Combination Models to Support Wider Use Cases
- Financial Services Support, Search Bar Supporting Text, and Zendesk Import Cleanup
- Enhancing Accuracy with Contextual Precision and Relevancy Checks
- Month in Review Email, Discard Suggestions, and Salesforce Integration
- Additional Ranking Improvements and Widget Configuration Fixes
- Search content ranking and performance improvements
- Content Health Checks
- Configurable In-Product Widget and Performance Enhancements
- April 2024 Platform Infrastructure Upgrades
- Brainfish for Slack: Instant inline answers
- EU Region Optimisation and Improvements in Dark Mode
- Shareable Answers, EU Deployment, and Editor Improvements
- Enhanced Mobile Autocomplete and Meta Data Updates
- Brainfish Agent Assist 1.0 Overview: Redesigned and Enhanced - Plus a New Way to Import Articles
- Enhanced Brainfish AI, more team members, and MORE Performance Upgrades
- Themes Performance Improvements and Mobile Bug Fixes
- Brainfish Themes: Understand your customers better at scale
- Multi-region support for Zendesk import and Bug fixes
- Info Text and 301 Redirects
- Boosting user experience: Dark Mode and Markdown
- Search Result Enhancements: Show Links, Images, and More
- Better Vietnamese Translations and Microsoft Word Import
- Holiday Updates: Date Picker Revamp and More
- Tracking infrastructure + widget improvements
- Custom Colour Palettes
- Interactions Upgrade: Autocomplete, Feature Flags & Locales
- Bug bashing and Zendesk import improvements
- Brand Messaging Update & Brainfish App Fonts Refresh
- Regional Updates & Confidence Scoring Improvements
- Smart Autocomplete
- Content Reordering
- Performance Enhancements and Monitoring
- Interactive PDFs with AI
- Brainfish Widget Customisation
- Answer streaming
- 2x faster answers and analytics exports
- Confidence Scoring
- Brainfish for Insurance
- New team members and analytics improvements
- Better answer segmentation
- New website and API
- In-app support widgets
- Agent Assistant upgrades and Analytics Filtering
- Search redundancy & minor improvements
- Search fallbacks
- Instantly Import Zendesk
Webinars5 sessions
- 6 Weeks to 6 Minutes: The Real Cost of Resolving Complex Tickets by Hand
- What AI Support Actually Looks Like When It Works
- The Modern Sales Enablement Engine: How AI Is Replacing the Playbook.
- Customer Innovation Day: Brainfish for Internal Productivity
- From Hallucinations to Certainty: The Missing Knowledge Layer for AI
Articles60 articles
Industry-specific guides for AI knowledge bases, support tooling, and self-service.