Your knowledge base, working in every tool your team already uses
Published on
May 5, 2026
Brainfish MCP
Your knowledge base has always held the answers. The problem was that working in it meant clicking through an admin UI article by article, drafting in Google Docs, copy-pasting into Brainfish, and losing context every time you closed a tab. With Brainfish MCP, Claude is now connected directly to your knowledge base. Ask what's missing and fix it in the same chat. Turn a meeting note into a published article without leaving your AI assistant. Audit thousands of articles in a single conversation. Your knowledge base stays current, every AI answer downstream stays accurate, and your team stops starting from scratch every time they open Claude.
Microsoft Teams Integration
Your knowledge base had the answers. Your company was in Teams. Until now, those two things didn't connect. Product questions went unanswered in channels, new joiners pinged managers instead of finding answers themselves, and the knowledge your team spent months building sat in a tab nobody opened. With Brainfish in Teams, @mention the bot in any channel and get a grounded, cited answer in-thread, right where the question was asked. Your whole team answers like your most knowledgeable person, new joiners ramp without draining anyone, and the knowledge investment your team has made actually reaches the people who need it, in the tool they're already in.
Zendesk Live Agent Handoff
Every AI support tool eventually faces the same question: what happens when it can't resolve something? For most tools, the answer is a dead end. The customer asks for a human, gets dropped into a ticket queue, and starts from zero. Every detail they just shared with the AI is gone. Your agent starts blind, resolution takes longer, and the trust built in the first half of the conversation evaporates. With Brainfish Live Agent Handoff, the transition happens in the same window with the full conversation already in front of your agent. Customers never repeat themselves, agents never start blind, and the experience stays seamless from the first AI response to the human who closes it. Similar functionality for Intercom, Freshdesk, and more is on our roadmap.
API Docs for Help Center
Developer-facing teams have always maintained two separate destinations: an API reference in Readme or Mintlify and a help center somewhere else. See an example here. Developers switch between them, search doesn't span both, and your team is stuck maintaining two platforms. Brainfish now connects your OpenAPI spec directly to your help center, surfacing a full interactive API reference with operation detail views and a live HTTP client for inline testing, alongside your support content in one unified destination. Developers describe what they're trying to do and Brainfish surfaces the right endpoint. One place for your API reference and your support content, with no separate hosting and no extra platform to manage.
Knowledge Review: Suggestion Reasoning
Brainfish surfaces suggestions for improving your knowledge base, but until now the review screen didn't tell you why. You'd see a suggestion and have to make a judgment call without knowing what prompted it, slowing down the review process and making it harder to trust what you were approving. The review screen now surfaces the reasoning behind every suggestion, so your team can see exactly what Brainfish identified and why, approve or dismiss with confidence, and move through the queue faster without second-guessing.