Changelog

This February, we've released several major updates that make Brainfish even better at understanding and helping your users. These improvements focus on making your product naturally easier to use through ambient AI and more seamless assistance.

Self-Serve Agents: Context-Aware Support Right in Your Product

We all know what happens when users get stuck – they either wait for support or try to figure things out themselves, often getting more frustrated along the way. That's why we built Self-Serve Agents that actually understand your product and give users the right answer right away.

When someone clicks the Brainfish widget, they get immediate help that's specific to where they are and what they're trying to do. No more digging through help docs or waiting for email responses. Just quick, reliable answers that help users keep moving forward.

What makes this different?

• Your users get help instantly, any time of day. No more Monday morning ticket backlogs or frustrated users waiting for answers.
• Your support team can focus on the complex stuff. Instead of answering the same questions over and over, they can tackle the interesting challenges that really need their expertise.
• Every answer is tailored to the user's situation. The agent understands where they are in your product and what they've tried, so answers are always relevant.
• Getting started takes minutes, not months. No complicated setup or maintenance needed.

Learn more here.

API Connections: More Data Sources to Answer User Questions

Brainfish now connects with more of your product's data and systems, helping users get better answers and complete tasks without leaving their workflow.

• Connect Your Systems: Pull in data from more sources to give users complete, accurate answers
• Take Action: Help users actually solve problems, not just read about solutions
• Embed Anywhere: Add help exactly where users need it in your product

Follow-Up Improvements: Ensuring User Success

The new Follow-Up Widget helps ensure users don't just get answers – they actually accomplish what they set out to do.

• Check Progress: See if users successfully completed their task after getting help
• Guide Next Steps: Show users exactly what to do next with clear action buttons
• Stay in Context: Suggest relevant actions based on what the user is trying to accomplish

What's Next

These updates represent a major step forward in our mission to make products naturally easier to use. We're already working on more improvements to help your users succeed with even less effort.

Have questions about any of these updates? Our team is here to help you make the most of these new capabilities.

We've added powerful new ways to organize your help content and create richer documentation. These updates make it easier for users to find exactly what they need while giving you more flexibility in how you present information.

Help Content Organization

Knowledge Grouping lets you categorize your help content into logical groups, making information more discoverable and relevant for users.

• Create custom groupings to match how users actually think about your product
• Improve search accuracy by providing better context around related content
• Organize collections and sources without disrupting existing structures
• Give users faster access to the specific information they need

Learn more here.

Enhanced Article Embedding

New iFrame embedding lets you integrate external content directly into your help articles, creating more comprehensive documentation.

• Add interactive content with a simple /iframe command
• Preview embeds before publishing to ensure perfect display
• Maintain full control over how external content appears
• Create richer, more engaging help documentation

Learn more here.

These updates continue our focus on making help content more accessible and useful. By combining better organization with richer content capabilities, we're making it easier for users to find and understand the information they need.

Instant Website Integration

Connect your entire website to Brainfish with a single click. No more manual content migration – just point and deploy. Keep everything fresh with on-demand content syncing.

• Immediate deployment instead of weeks of content migration
• Preserve your existing content structure and organization
• Keep your knowledge base current with manual sync options
• Start getting user behavior insights from day one

Advanced Search Intelligence

We've added GPT reranking technology that carefully evaluates search results before generating answers. Super admins can customize this feature for each customer's specific needs.

• Higher accuracy for complex product questions
• Customizable search precision for different content types
• More relevant answers, especially for technical queries
• Note: May add a brief processing delay for enhanced accuracy

Context-Aware Responses

Enhanced context validation ensures users get answers specific to their exact situation, not just similar matches.

• Prevents confusion between related but distinct features
• Particularly valuable for products with nuanced functionality
• Reduces support escalations from ambiguous answers
• Perfect for companies with complex product ecosystems

Behind these seemingly simple updates lies a lot of engineering that makes self-service feel natural. We're continuing our mission to help users get the right answers instantly, while giving support teams deeper insights into user needs.

We understand that the content within your Help Center can sometimes be sensitive and not intended for broader audiences. That's why this week, we've introduced a significant security feature - Password Protected Help Centers.

With this feature, access to your Help Center can be password-protected, ensuring that only authorized users with the correct password can view your resources. This added level of protection ensures that your customer support content remains secure and accessible only to your chosen audience.

This works in addition to cookie restricted Help Centers, and is an alternative layer of protection against your content.

At Brainfish, your content’s security is of paramount importance to us. As always, we strive to provide a platform that ensures both user-friendly functionality and secure access. For more information on how to implement this new feature, please refer to our Help Center or contact our support team.