February 11, 2025
This February, we've released several major updates that make Brainfish even better at understanding and helping your users. These improvements focus on making your product naturally easier to use through ambient AI and more seamless assistance.
We all know what happens when users get stuck – they either wait for support or try to figure things out themselves, often getting more frustrated along the way. That's why we built Self-Serve Agents that actually understand your product and give users the right answer right away.
When someone clicks the Brainfish widget, they get immediate help that's specific to where they are and what they're trying to do. No more digging through help docs or waiting for email responses. Just quick, reliable answers that help users keep moving forward.
What makes this different?
Brainfish now connects with more of your product's data and systems, helping users get better answers and complete tasks without leaving their workflow.
The new Follow-Up Widget helps ensure users don't just get answers – they actually accomplish what they set out to do.
These updates represent a major step forward in our mission to make products naturally easier to use. We're already working on more improvements to help your users succeed with even less effort.
Have questions about any of these updates? Our team is here to help you make the most of these new capabilities.
January 24, 2025
We've added powerful new ways to organize your help content and create richer documentation. These updates make it easier for users to find exactly what they need while giving you more flexibility in how you present information.
Knowledge Grouping lets you categorize your help content into logical groups, making information more discoverable and relevant for users.
New iFrame embedding lets you integrate external content directly into your help articles, creating more comprehensive documentation.
These updates continue our focus on making help content more accessible and useful. By combining better organization with richer content capabilities, we're making it easier for users to find and understand the information they need.
December 21, 2024
Connect your entire website to Brainfish with a single click. No more manual content migration – just point and deploy. Keep everything fresh with on-demand content syncing.
We've added GPT reranking technology that carefully evaluates search results before generating answers. Super admins can customize this feature for each customer's specific needs.
Enhanced context validation ensures users get answers specific to their exact situation, not just similar matches.
Behind these seemingly simple updates lies a lot of engineering that makes self-service feel natural. We're continuing our mission to help users get the right answers instantly, while giving support teams deeper insights into user needs.
September 3, 2024
We understand that the content within your Help Center can sometimes be sensitive and not intended for broader audiences. That's why this week, we've introduced a significant security feature - Password Protected Help Centers.
With this feature, access to your Help Center can be password-protected, ensuring that only authorized users with the correct password can view your resources. This added level of protection ensures that your customer support content remains secure and accessible only to your chosen audience.
This works in addition to cookie restricted Help Centers, and is an alternative layer of protection against your content.
At Brainfish, your content’s security is of paramount importance to us. As always, we strive to provide a platform that ensures both user-friendly functionality and secure access. For more information on how to implement this new feature, please refer to our Help Center or contact our support team.