Slack Integration: Bring Instant Answers Directly Into Your Team's Channels

Your team already lives in Slack. Now Brainfish can live there too. Whether it's Support needing troubleshooting steps or Sales looking up pricing details, team members can simply mention @Brainfish followed by their question to get instant answers without interrupting colleagues or switching between apps. This integration is available to all customers and plans.

Here's what's new

Instant Knowledge Access: Use @Brainfish mentions to get immediate answers from both your public knowledge base and internal documentation

Dual Knowledge Sources: Team members can access public customer-facing content, while Brainfish users get additional access to internal knowledge and processes

Threaded Conversations: Brainfish continues conversations in message threads, allowing for follow-up questions and clarification without repeated prompting

Channel Integration: Invite @Brainfish to any channel to enable team-wide access to instant answers and collaborative problem-solving

Here’s why it matters

Knowledge workers are interrupted an average of 15 times per hour (once every 4 minutes) and it takes 23 minutes to fully refocus after each interruption. For teams that rely on subject matter experts (e.g. support!), this creates a vicious cycle: people interrupt at least two coworkers to find what they need, and they do it up to five times a day.

The Brainfish <> Slack integration helps fix this. Instead of pinging colleagues with "quick questions" that derail focus for both parties, support and product teams can get instant, accurate answers about their product without human interruption. This protects the deep work that makes the biggest differences.

When employees can find the information they need through a quick search, they experience fewer disruptions and get more done (it’s not rocket science). By bringing knowledge directly into Slack you're eliminating one of the biggest productivity killers in modern workplaces.

Here's how to use it

Reduce Interruptions: Instead of pinging subject matter experts (engineers, product managers, technical support, etc.) with routine questions, team members can ask Brainfish directly for product info, company policies, processes, and procedures

Faster Customer Support: Support agents can quickly access troubleshooting steps, product information, and internal docs without leaving customer conversations

Onboarding Acceleration: New team members can get instant answers to common questions without feeling like they're bothering colleagues

Cross-Team Knowledge Sharing: Enable different departments to access relevant information without maintaining separate knowledge silos

Getting started

Navigate to Settings > Slack and click "Add to Slack" (requires Slack admin permissions). Once installed, anyone can use /fish for public knowledge, while Brainfish users can access internal content through @Brainfish mentions.

This integration transforms Slack from a communication tool into an intelligent knowledge hub that brings answers directly to your team's natural workflow.

Learn more in our help article here: https://help.brainfi.sh/articles/slack-integration-OEl6ZYlWJk 

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The Slack integration is now available to all customers. Contact your customer success manager for setup assistance or to schedule a demo of the new integration.