For Your Support / CX Team

Support Breaks When Knowledge Breaks

Most repetitive tickets come from outdated or inconsistent knowledge. Brainfish keeps your product knowledge continuously accurate and aligned, so your team stops fighting the same problems and can focus on the work that actually matters.

72%

Increase in support team efficiency

Across the majority of clients that integrated Brainfish.

Hundreds

Of relevant, updated support articles written

Across a variety of SaaS products around the world.

Book Personalized Demo

For Your Support / CX Team

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A black and white photo of the word madpaws.

A black and white photo of the word airtasker.

A black and white photo of the word honey.

A black and white photo of the word madpaws.

A black and white photo of the word airtasker.

A black and white photo of the word honey.

A black and white photo of the word madpaws.

A black and white photo of the word airtasker.

A black and white photo of the word honey.

A black and white photo of the word madpaws.

A black and white photo of the word airtasker.

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The Support / CX Team Problem

How Broken Product Knowledge Holds Support Back

Traditional support struggles for a simple reason: the product changes faster than the knowledge that explains it. Teams end up working with outdated docs, scattered information, and missing context. AI only makes the cracks show up faster.

Support teams should be helping users solve real problems, not patching gaps in knowledge or rewriting instructions nobody kept current.

Slow tools, conflicting answers, and out-of-date documentation create a constant loop of avoidable tickets, escalation churn, and burnout.

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The Brainfish Solution

More Problem Solving in Less Time

Brainfish cuts out repetitive tickets and manual busywork, so teams can spend less time reacting and more time solving meaningful problems.

Brainfish is a no-brainer. I recommend it to anyone that wants to transform their customer support.

Justus Hammer

Justus Hammer

CEO & Co-Founder

Madpaws

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What Users Get

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How Brainfish Delivers It

Fewer Repetitive Tickets

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Proactive Issue Resolution
prevents simple problems from reaching the queue.

Always-Accurate Content

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Self-Updating Knowledge
keeps docs fresh without
manual maintenance.

Smarter, Faster Responses

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Agent Success Copilot provides real-time guidance and recommended actions.

Deeper Product Insights

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Behavioral Analytics reveal where users struggle before it becomes a flood of tickets.

More Focus on High-Value Work

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Ambient AI resolves routine
friction, freeing teams for
strategic support efforts.

A green fish on a black background.

How Brainfish Delivers It

check mark

Proactive Issue Resolution
prevents simple problems from reaching the queue.

check mark

Self-Updating Knowledge
keeps docs fresh without
manual maintenance.

check mark

Agent Success Copilot provides real-time guidance and recommended actions.

check mark

Behavioral Analytics reveal where users struggle before it becomes a flood of tickets.

check mark

Ambient AI resolves routine
friction, freeing teams for
strategic support efforts.

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Current Painpoints

Stop Losing Users at Critical Moments

without Brainfish

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Most AI support agents try to remove the human touch, losing you users:

Constant, tedious ticket resolution.

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Repeating issues that could have been fixed at the source.

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Increasing frustration when problems happen again and again.

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Painpoint Red

Painpoint Red

Deliver a Smarter Experience for Your Team

Find out what Brainfish can do for you with just a 30 minute demo.

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Polygon

Polygon

Polygon

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