Plans to give customers accurate knowledge, answers, and action
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All pricing is in USD, on annual billing.
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Brainfish is an AI self-service agent that delivers in-product assistance for your users both proactively and reactively, throughout the customer journey—outperforming both resource-heavy in-house builds and shallow AI bandaids.
Your Brainfish AI agent has sophisticated intelligence that enables it to learn continuously through product interactions — evolve with your product, and empower your users.
An Ambient AI agent is an system that perceives its environment, takes actions autonomously to achieve goals, and may improve its performance through machine learning or by acquiring knowledge.
Brainfish Ambient Agents are designed to observe software and digital experiences, and help users navigate, discover, complete complex tasks through pattern recognition, computer vision, API connections, and more.
Each Brainfish Agent has core abilities to assist your users and staff:
Brainfish uses a combination of AI models and intelligent structures to form an AI agent.
AI models, computer vision, pattern recognition, are combined to crawl your online product’s User Experience (UX), then leverage learned information from these observations to generate a sophisticated "living" product map.
From this living product map, Brainfish agents can draw insights, generate documentation, and make recommendations to users.
A session for Brainfish purposes is a user asking at least 1 question through an agent (in-product/web/admin). In this session the user can ask multiple follow ups in the same thread - and this is still classified as 1 session.
Brainfish is SOC2 Type II and ISO27001:2022 certified (check out our Trust Center here)
Brainfish Ambient Agents use a cookieless tracking method to capture user behavior and actions.
Your AI Agents automatically obfuscate any input fields observed, or potentially sensitive data, before a snapshot or screen recording is taken.
When generating knowledge, snapshots are processed, PII and irrelevant information is discarded, documents are generated, and then the snapshots are by default discarded.
Here's more info on obfuscation and data security from our Help Center.
Yes! Brainfish natively integrates with a range of support tools like Zendesk, and can also integrate via AI Actions to any system through APIs (not available to Core users).
AI Actions are super easy to configure and don't require time-consuming workflow building, because connecting Ambient Agents to your systems has been designed to be easy.
Yes, Brainfish agents have the ability to draw from a range of Knowledge sources (such as Websites, Docs, third-party knowledgebases) and either import or sync this data to be used in AI Answers.
Yes! We do offer heavily discounted incentives for startups — we deeply know the pain of creating your first customer experience, and think Brainfish is a necessity for all software products.
Email our team to apply.
Eligibility for the startup plan:
Join the ambitious leaders empowering their customers with AI.
We're super impressed with the level of support you have shown us — and of course the product's efficacy.
Brainfish is helping our global teams with understanding the nuances of our product 24/7.
Brainfish is crucial to our onboarding, training and support journeys in helping customers to learn and adopt our product.
I'm consistently impressed by the outstanding effectiveness of Brainfish in managing our support inquiries.
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