Predictable and fair pricing that grows with your outcomes
Drive customer happiness, and reduce team burden.
Build Your Brainfish Plan
Platform starts at $1,500 / month
Add-ons are priced separately.
Platform
The full-service platform for SMB to enterprise. Everything you need to transform self-service from laggard to growth engine.
You get:
- 5 Platform seats
- 5000 queries / month
- Dedicated Account Manager
Includes All Solutions:
AI Actions
Automate workflows and solve advanced support tasks with custom API integrations.
- APIs, tool calls, MCP servers, and frontend callbacks
- Purchase in buckets of 5 actions
Integrations
Connect seamlessly with your existing tech stack.
- 3rd party knowledge sources
- 3rd party distribution channels
- Analytics and data warehouse integrations
Localization
AI-powered support in 100+ languages globally.
- Real-Time Translation for AI Answers
- Region-Specific Content for Help Center & AI Agents
- Brainfish Admin Platform
More Seats | Queries
Scale your team and usage as you grow.
- Additional admin / editor seats
- Additional queries (per 1000)
For Startups
For start-ups who recognize the importance of cutting edge experience for their business.
- Lower annual commitment
- Designed for lean teams
- Scales as you grow
For Enterprises
For larger organizations that need more flexibility and control. A custom engagement tailored to your requirements.
- Custom scope & pricing
- MSA and SSO support
- Localized hosting available
Trusted by forward-thinking product and support teams
"Brainfish is a no-brainer. I recommend it to anyone that wants to transform their customer support."
Frequently Asked Questions
Brainfish is an AI self-service agent that delivers in-product assistance for your users both proactively and reactively, throughout the customer journey - outperforming both resource-heavy in-house builds and shallow AI bandaids.
Your Brainfish AI agent has sophisticated intelligence that enables it to learn continuously through product interactions - evolve with your product, and empower your users.
An Ambient AI agent is an system that perceives its environment, takes actions autonomously to achieve goals, and may improve its performance through machine learning or by acquiring knowledge.
Brainfish Ambient Agents are designed to observe software and digital experiences, and help users navigate, discover, complete complex tasks through pattern recognition, computer vision, API connections, and more.
Each Brainfish Agent has core abilities to assist your users and staff:
- Ambience (Self-Generating Knowledge)
- Knowledge (CMS, third party knowledge, websites)
- Nudges (Proactive notifications and alerts it can show to users depending on configured conditions)
- Actions (API or URL/callback based actions that the agent can decide to show/execute for users and complete tasks)
- Performance Reporting (Analytics on queries, interaction data, actions taken)
Brainfish uses a combination of AI models and intelligent structures to form an AI agent.
AI models, computer vision, pattern recognition, are combined to crawl your online product’s User Experience (UX), then leverage learned information from these observations to generate a sophisticated "living" product map.
From this living product map, Brainfish agents can draw insights, generate documentation, and make recommendations to users.
A session for Brainfish purposes is a user asking at least 1 question through an agent (in-product/web/admin). In this session the user can ask multiple follow ups in the same thread - and this is still classified as 1 session.
Brainfish is SOC2 Type II and ISO27001:2022 certified (check out our Trust Center here)
Brainfish Ambient Agents use a cookieless tracking method to capture user behavior and actions.
Your AI Agents automatically obfuscate any input fields observed, or potentially sensitive data, before a snapshot or screen recording is taken.
When generating knowledge, snapshots are processed, PII and irrelevant information is discarded, documents are generated, and then the snapshots are by default discarded.
Here's more info on obfuscation and data security from our Help Center.
Yes! Brainfish natively integrates with a range of support tools like Zendesk, and can also integrate via AI Actions to any system through APIs (not available to Core users).
AI Actions are super easy to configure and don't require time-consuming workflow building, because connecting Ambient Agents to your systems has been designed to be easy.
Yes, Brainfish agents have the ability to draw from a range of Knowledge sources (such as Websites, Videos, Drives, Docs, third-party knowledgebases, API specs & more) and either import or sync this data to be used in AI Answers.
Yes! We do offer heavily discounted incentives for startups — we deeply know the pain of creating your first customer experience, and think Brainfish is a necessity for all software products.
Email our team to apply.
Eligibility for the startup plan:
- Up to $1M USD in funding and under 2 years old.
- Fewer than 5 employees.
- Not currently a Brainfish customer.
