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Internal AI Copilot

Don’t Replace Your Team, Empower Them

Brainfish acts as a real-time copilot for your agents, delivering intelligent suggestions and guidance that boost productivity while keeping human expertise at the center.

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A black and white 13cabs logo with the word socbs on it.
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The circular logo on a black background.
A black and white 13cabs logo with the word socbs on it.
A black and white photo of a smokeball logo.
A black and white photo of the word madpaws.
A black and white photo of the word airtasker.
A black and white photo of a relevanve AI logo.
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Results You Can Expect

The Impact of
Internal AI Copilot

Brainfish’s Agent Success Copilot equips your team with instant context, accurate information, and actionable insights. From faster resolutions to better-informed decisions, it helps every agent deliver consistent, confident support at scale.

01

Increased Agent Efficiency

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The Copilot speeds up response times by surfacing relevant answers and context instantly, so agents don’t waste time searching through documents or past tickets.

See how Smokeball attained 83% self-service rates with in-app AI.

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Increased Agent Efficiency
02

Consistency at Scale

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By guiding agents with accurate, up-to-date information, it ensures users get consistent support, even as your team grows or the product changes.

CareMaster uses Brainfish to help users succeed without friction

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Consistency at Scale
03

Confidence on Complex Issues

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Agents can handle more nuanced or technical problems with greater confidence, backed by contextual insights and suggested responses.

Clipboard uses Brainfish to successfully service 74% of self-service users

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Confidence on Complex Issues
04

Human-First Support

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Brainfish empowers, rather than replaces, human agents, because some problems need empathy, judgment, and expertise that only people can provide.

Madpaws use Themes to build customer-driven features

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Human-First Support
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Current Painpoints

Stop Losing Users at Critical Moments

without Brainfish
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Most AI support agents try to remove the human touch, losing you users:
Constant, tedious ticket resolution.
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Repeating issues that could have been fixed at the source.
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Increasing frustration when problems happen again and again.
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Our Features

How Brainfish Augments Your Support Team

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The Core Intelligence

Thematic User Behavior Insights

Surfaces patterns across sessions to show where users struggle, hesitate, or succeed.

Integrated Feedback Loops

Tracks how users solve problems, what help content they use, which actions they take, and where they succeed or fail.

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Actions
Where Intelligence Becomes Real Help

Intent Detection & Search Analytics

Understand what users are trying to do—based on search terms, help queries, and click patterns.

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Experience
What Users See And Feel

Friction Zone Identification

Flags areas of repeated confusion or drop-off to guide product and design improvements.

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Brainfish Adoption

Why Teams Choose Brainfish for AI Copilots

Jenny Eggimann
Jenny Eggimann
Head of Customer Success
Clipboard
Jenny Eggimann

"These analytics are amazing! We chose you because your analytics and user journey reporting is better than anyone else."

Jenny Eggimann
Head of Customer Success
Clipboard
Yaniv Bernstein
Yaniv Bernstein
COO & Co-Founder
Circular
Yaniv Bernstein

"All the other options needed us to spend a lot of time onboarding- time we already didn’t have! Brainfish let us leverage our existing knowledge base to increase CX efficiency with near-zero upfront effort."

Yaniv Bernstein
COO & Co-Founder
Circular
Omer Khan
Omer Khan
Head of Client Experience
Smokeball
Omer Khan

"We're super impressed with the level of support you have shown us to date, and the product's efficacy after just a few months of working together."

Omer Khan
Head of Client Experience
Smokeball
Elisha Anderton
Elisha Anderton
Chief Operating Officer
CareMaster
Elisha Anderton

"Brainfish freed our Customer Care team from handling routine queries so they could focus on solving the complex challenges our community faces that truly required human expertise."

Elisha Anderton
Chief Operating Officer
CareMaster
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Interested? Schedule your demo today.

Find out what Brainfish can do for you with just a 30 minute demo.

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