The AI System of Record for Your Product
By 2026, Brainfish will be the single-source of truth for product knowledge that transforms how people experience software.
We're building toward a future where your product adapts to each user, learns from every interaction, and makes expertise feel effortless.
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The Future of Customer Experience
We see 2026 as the tipping point. Brainfish will unify knowledge, personalize every interaction, and expand into voice and partner channels - setting the stage for a 2030s future where customer experience feels effortless, predictive, and human.
Q1: Seamless integration with existing tooling & channels
Q2: Hyper-personalized knowledge and support
Q3: Voice-based AI agents, Partner channels
Q4: Dynamic personalization of proactive support experiences
What it Means for You
Brainfish transforms both sides of the experience: users get faster, more personal guidance across every channel, while your team moves from repetitive support to proactive growth - with AI keeping knowledge current, predicting churn, and powering effortless customer journeys.
For Your Users
Voice Integration
Voice connection with your product that understands complex multi-step requests
User-Based Documentation
AI that observes where users get stuck, and how their experience is unique, creating real-time AI-first documentation around them
Dynamic Notifications
Contextually relevant, proactive nudges that trigger to push users towards adoption depending on where they have gaps
Personalized AI
The product literally learns their preferences and reshapes itself around how they think
Rapid Onboarding
New customers reach expert-level proficiency in hours, not months
For Your Team
Customer Growth Agents
Support agents become customer growth engineers because AI handles 95% of all queries
Bespoke knowledge per customer
Easily create and maintain personalized knowledge bases per customer, leading to higher resolution rates and better enablement
Predictive Churn Alerts
User behavior analytics that predict churn & help increase retention
Cross-Channel AI
AI that works seamlessly across web, voice, messaging, and phone conversations
Conversational Training
Customer onboarding via friendly natural conversation → no training sessions needed
What Becomes Possible
Tools That Learn Your Flow
Products that train themselves to be better for each specific company’s work
Training That Builds Itself
AI that generates custom product tutorials by watching how best users work
Support in Any Format, Any Language
Multi-lingual, multi-modal support that works seamlessly across voice, video, text, and screen share
Issues Solved Before They Exist
Predictive product intelligence that prevents problems before users even encounter them
