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What's new in Brainfish.

Last launch 20 days ago.

September 2026

25Sep · Fri Improved Native Zendesk handoff and a Stripe connector for Ballet An improved Zendesk handoff experience, a new Stripe connector for Ballet, an easier way to hand connector setup to your IT team, plus fixes across knowledge imports, the help center and workflows. Read more 08Sep · Tue Improved Data Tables and PDF Reports in Brainfish Workflows Workflows can now keep data between runs in Data Tables and produce PDF reports, with updates to nested agents, skills and connector setup. Read more

August 2026

25Aug · Tue Improved Security Review Completed and Brainfish Workflows Updates Our 2026 penetration test is complete with every finding fixed, deleted helpdesk articles drop out on the next sync, and workflow runs are faster. Read more 11Aug · Tue New Introducing Ballet by Brainfish (Workflows) Your AI agent can now handle the tickets an article can't, like looking up accounts, checking orders and processing refunds, with workflows built as readable code. Read more

July 2026

28Jul · Tue New Dynamic Content: One Article, a Version for Each Channel Add channel-specific variants inside one article, so your help center and in-app widget each show the right wording without a second copy to maintain. Read more 14Jul · Tue Improved Usage Alerts and Zendesk Sync Fixes Admins now get alerts at 80% and 100% of their query allowance, and Zendesk sync is reliable again for large knowledge bases. Read more

June 2026

30Jun · Tue Improved Screenshots in Slack and Analytics Improvements Attach a screenshot when you ask Brainfish in Slack, see customer images in Analytics, and read exact numbers on the Total Questions chart. Read more 16Jun · Tue Improved Faster Answers and Teams Improvements Faster answers that handle longer, multi-part questions across the help center, widget and Slack, plus a welcome message and AI labels in Microsoft Teams. Read more 02Jun · Tue Improved New Article Editor and Collection Filters for the Search API The new article editor is live for every workspace, and the Search API can now limit results to the collections you choose. Read more

May 2026

19May · Tue Improved Review Suggestions One by One and Turn Calls into Articles Accept or reject Knowledge Review suggestions one at a time, turn Chorus call transcripts into articles, and see your plan usage in Settings. Read more 05May · Tue Improved Your knowledge base, working in every tool your team already uses Five releases that put the knowledge your team has built to work in Claude, Teams, Zendesk, and beyond. Ask what's missing and fix it in the same chat. Get grounded answers in any channel. Hand off to agents with full context. No new platforms, no starting over. Read more

March 2026

24Mar · Tue Improved UI Refresh: Cleaner Layout, Smarter Navigation Read more 19Mar · Thu Improved Upload Images to Add Visual Context to Questions Read more

February 2026

28Feb · Sat Improved Create Knowledge Directly from Slack and Give Your Agents Identities Better control over how your channels are set up, and a brand new way to build your knowledge base without ever leaving Slack. Read more

January 2026

26Jan · Mon Improved Major Platform Updates: Brainfish Assist, Slack Agents, and Help Center AI A roundup of major improvements shipped this month to make Brainfish more powerful, flexible, and user-friendly. Read more

November 2025

25Nov · Tue Improved Meet the Revamped Brainfish Assist: Real-Time Intelligence Inside Every Tab What shipped in Brainfish in November 2025: platform improvements, new integrations, and knowledge layer updates. Read more 11Nov · Tue New Introducing Knowledge Discovery: Instantly Find What Needs Updating Brainfish automatically finds every article affected by a product change and shows you what needs updating. Read more

October 2025

31Oct · Fri Improved Smarter Agentic AI, Faster Search, Platform Stability We shipped Agentic AI as the default with better controls, plus a new LLM-driven clustering and intent-search system that makes results faster and more relevant. The team added personalized answers with smart user memory, a draft workflow for article suggestions, and improved media handling, alongside security, performance, and UI refinements. Read more

September 2025

18Sep · Thu Improved Intelligent 404 Error Handling We've transformed the frustrating 404 experience into an opportunity for users to find exactly what they need. Read more

August 2025

20Aug · Wed New Generate Knowledge Base Articles from Videos Our latest update lets you upload videos directly to Brainfish and generate comprehensive articles based on the video content. Your product demos, training videos, troubleshooting guides, and more can now be converted into knowledge base articles automatically. Read more

July 2025

01Jul · Tue New Slack Integration: Bring Instant Answers Directly Into Your Team's Channels Your team already lives in Slack. Now Brainfish can live there too. Whether it's Support needing troubleshooting steps or Sales looking up pricing details, team members can simply mention @Brainfish followed by their question to get instant answers without interrupting colleagues or switching between apps. This integration is available to all customers and plans. Read more

April 2025

28Apr · Mon New Five Specialized Agents, One Connected Experience Traditional support tools focus on deflection, putting walls between customers and help. They measure success by how many tickets they prevent, not by how well they actually solve customer problems. Read more

February 2025

11Feb · Tue Improved More Ways to Help Users Help Themselves This February, we've released several major updates that make Brainfish even better at understanding and helping your users. These improvements focus on making your product naturally easier to use through ambient AI and more seamless assistance. Read more

January 2025

24Jan · Fri Improved Knowledge Grouping & Enhanced Article Embeds We've added powerful new ways to organize your help content and create richer documentation. These updates make it easier for users to find exactly what they need while giving you more flexibility in how you present information. Read more

December 2024

21Dec · Sat New Faster Setup, Smarter Answers Connect your entire website to Brainfish with a single click. No more manual content migration – just point and deploy. Keep everything fresh with on-demand content syncing. Read more

September 2024

03Sep · Tue Improved Password Protected Help Centers: Ensuring Content Safety and Privacy We understand that the content within your Help Center can sometimes be sensitive and not intended for broader audiences. That's why this week, we've introduced a significant security feature - Password Protected Help Centers. Read more

August 2024

27Aug · Tue Deprecated Inline Citations for Answer Segments: Trace Generated Answers to Source Articles Often, a generated answer to a customer query might be derived from multiple articles in your help center. With Inline Citations, Brainfish now displays which segment of a generated answer comes from which specific article. This subtle yet significant feature can provide essential context to the user and lead them to more in-depth content if they wish to explore further. Read more 20Aug · Tue Improved Bug Fixes and Enhanced SEO Metadata with Favicon Addition Bug Fixes: We've squashed a few more bugs in our system that were causing minor issues. These fixes enhance the overall performance and stability of Brainfish, offering our users a smoother and more seamless experience. Read more 09Aug · Fri New New Team Working Model, Enhanced Testing Revamped Team Working Model: This week, we've made changes to our team's working model. Specifically, we have readjusted our sprint start and end dates. This alteration has been made to maximize the alignment of our team's workflow with the business's demands and project timeframes. We believe that this change improves our efficiency further and allows us to deliver product enhancements even faster. Read more 02Aug · Fri New SEO Ranking for Content and Displaying Actions in User Journey Timelines SEO Ranking for Articles and Help Center Content: Boost your visibility with Brainfish! You can now opt to SEO ranki your articles and help center content. Now Brainfish won't just help you answer customer queries, but also drive potential customers to your site organically. With Brainfish optimizing your SEO, watch your content climb up in search engine result pages and attract users right where they are looking for information. Read more

July 2024

26Jul · Fri New AI Actions Release: Simplifying User Experience with Dynamic Actions We have always been passionate about innovating to close the loop for customers, this week is no different with our new AI Actions feature! Read more 19Jul · Fri Deprecated Ensuring Robust Security: Penetration Testing Completed Running a secure platform is our utmost concern. To ensure that Brainfish is protected against potential threats, we have recently completed a thorough penetration testing. Read more 12Jul · Fri Improved Quicker Themes Loading and Better Suggested Question Options for Widget Enhanced Themes Loading Speed: We've been hard at work to optimize our themes querying and displaying process. As a result, you'll notice a significant improvement in the loading speed of Brainfish Themes. This boosted performance means you can quickly get the insights you need without wait. Read more 05Jul · Fri Improved Enhanced Theme Specificity and Sustained Product Interactivity with Brainfish Open Improved Qualitative Theme Specificity: We've fine-tuned Brainfish Themes. Now you can enjoy even more precise and specific theme categorizations, enabling deeper insights into your customer's inquiries and behavior. Our advanced AI has been recalibrated for even better data analysis that's unique customer to customer, allowing for detailed theme identification that ultimately aids in devising more effective support and product strategies. Read more

June 2024

28Jun · Fri Improved Beta Release: Extractive AI Answers - Guaranteed Responses Every Time We're excited to announce our beta release of Extractive AI Answers! Read more 21Jun · Fri Deprecated Support for importing internal Zendesk content and general improvements Internal Zendesk Content Import: Brainfish now supports importing internal Zendesk content right into Brainfish. This function significantly streamlines the content transfer process, making it easier for Zendesk users to switch to Brainfish. Read more 14Jun · Fri New Intent classification rolled out in background In a step towards increasing the precision of our AI, we've quietly rolled out the Intent Classification feature in the backend. This new feature enables Brainfish to not only understand the customer's query but also interpret the underlying intent of the question. Understanding this can help customers in future to customise their responses to cater to the specific needs or concerns raised by the customer. Read more 07Jun · Fri Deprecated Enhanced Widget JS Behaviour Widget Behaviour Exposure to DOM Read more

May 2024

31May · Fri New Launch of Native Video In Search and Brand Guidelines We've been busy at Brainfish, introducing new multimodal support in search alongside this month's search engine upgrades: Read more 24May · Fri Improved Rolling Out Combination Models to Support Wider Use Cases We're delighted to announce another significant update aimed at amplifying our answer experience: Read more 17May · Fri Deprecated Financial Services Support, Search Bar Supporting Text, and Zendesk Import Cleanup We're excited to announce a series of significant updates this week, especially designed to expand our reach and enhance user experience: Read more 10May · Fri Improved Enhancing Accuracy with Contextual Precision and Relevancy Checks Taking AI-generative search to the next level, we bring you a significant update this week: Read more 03May · Fri Improved Month in Review Email, Discard Suggestions, and Salesforce Integration We're starting May with some significant updates to help visualise Brainfish performance easily month on month: Read more

April 2024

26Apr · Fri Improved Additional Ranking Improvements and Widget Configuration Fixes Our work never stops at Brainfish and even in this shortened week (public holiday in Australia) we bring you more updates to enhance your experience: Read more 19Apr · Fri Improved Search content ranking and performance improvements This week is all about performance. Read more 12Apr · Fri New Content Health Checks We heard that customer support teams spend weeks, sometimes months every year trying to figure out which content is out of date, broken or irrelevant. Read more 05Apr · Fri Deprecated Configurable In-Product Widget and Performance Enhancements Now, you can conveniently configure and preview our in-product widget right from the settings page. This provides you with optimum control over the widget via our UI. This means no need for incessant code changes or the intervention of your development team every time you need to update a suggested question or next best action. Take your customer service to a notch higher with personalised prompts and actions, or even have different widgets per page/user. Read more

March 2024

29Mar · Fri Improved April 2024 Platform Infrastructure Upgrades We're ushering in the new season with some major updates to keep your Brainfish experience secure, robust, and smart! Read more 22Mar · Fri New Brainfish for Slack: Instant inline answers We're blazing new trails with our latest update. Now, Brainfish can seamlessly integrate with your Slack workspace. Read more 15Mar · Fri Deprecated EU Region Optimisation and Improvements in Dark Mode Maintaining our stride in enhancing user experience, here's what this week's update includes: Read more 08Mar · Fri New Shareable Answers, EU Deployment, and Editor Improvements This week we are delivering significant Brainfish enhancements, tailored for sharing - and for our European users: Read more 01Mar · Fri New Enhanced Mobile Autocomplete and Meta Data Updates We're kicking off March with better mobile usability and performance enhancements in this week's update: Read more

February 2024

23Feb · Fri New Brainfish Agent Assist 1.0 Overview: Redesigned and Enhanced - Plus a New Way to Import Articles To end the groundhog day of questions to your support and product teams from other departments, we're here this week with significant updates to our Chrome Extension, Agent Assist, and to introduce a useful new feature to quickly import knowledge or blog articles: Read more 16Feb · Fri Deprecated Enhanced Brainfish AI, more team members, and MORE Performance Upgrades Burning the midnight oil this week to deliver 3 major upgrades: Read more 09Feb · Fri New Themes Performance Improvements and Mobile Bug Fixes Speeding up your experience in this week's updates: Read more 02Feb · Fri Improved Brainfish Themes: Understand your customers better at scale Taking customer understanding to new heights with this week's major release, Brainfish Themes: Read more

January 2024

26Jan · Fri Improved Multi-region support for Zendesk import and Bug fixes Ending the month with usability upgrades and bug fixes: Read more 19Jan · Fri Improved Info Text and 301 Redirects Steering our innovation wheel towards providing greater functionality this week: Read more 12Jan · Fri Improved Boosting user experience: Dark Mode and Markdown Keeping up with the user preferences, Brainfish presents some thoughtful improvements this week: Read more 05Jan · Fri Deprecated Search Result Enhancements: Show Links, Images, and More Ring in the new year with some power-packed updates from Brainfish! Read more

December 2023

29Dec · Fri Improved Better Vietnamese Translations and Microsoft Word Import The final week of 2023 brings in some exciting updates for Brainfish users! Read more 22Dec · Fri Improved Holiday Updates: Date Picker Revamp and More In the festive spirit of giving and improving, here's a little gift from Brainfish! This week, we've done some re-tuning, and the results are ready to be unwrapped. Read more 15Dec · Fri Improved Tracking infrastructure + widget improvements This week is all about analytics and data!! Read more 08Dec · Fri Improved Custom Colour Palettes This week in Brainfish, we’re excited to announce a significant feature that will increase the customisation and personalisation of your Brainfish platform – Custom Colours! Read more 01Dec · Fri Deprecated Interactions Upgrade: Autocomplete, Feature Flags & Locales The festive month kicks off with some exciting Brainfish updates. This week, our primary focus has been on refining our autocomplete functionality, adding feature flags, and improving locale support to elevate your Brainfish experience. Read more

November 2023

24Nov · Fri Improved Bug bashing and Zendesk import improvements The festive month kicks off with some exciting Brainfish updates. This week, our primary focus has been on refining our autocomplete functionality, adding feature flags, and improving locale support to elevate your Brainfish experience. Read more 17Nov · Fri Improved Brand Messaging Update & Brainfish App Fonts Refresh This week, the Brainfish team has focused on enhancing our user's experience, and increasing platform stability. Read more 10Nov · Fri Deprecated Regional Updates & Confidence Scoring Improvements The Brainfish team has been hard at work this week. Read more 03Nov · Fri Improved Smart Autocomplete We're thrilled to bring to you another set of game-changing features that are bound to make your Brainfish experience smoother than ever. Read more

October 2023

27Oct · Fri Deprecated Content Reordering We're delighted to bring you some fresh updates that will significantly enhance your Brainfish experience. Read more 20Oct · Fri Improved Performance Enhancements and Monitoring We're delighted to bring you some fresh updates that will significantly enhance your Brainfish experience. Read more 13Oct · Fri New Interactive PDFs with AI Brace yourselves! Get excited for the new features we've just rolled out in the platform Read more 06Oct · Fri Improved Brainfish Widget Customisation We've added more customisation options for the Brainfish Widget, giving users more control over how the help center appears to their customers. Read more

September 2023

29Sep · Fri New Answer streaming You asked...we've answered! For months we've been answering customer questions using the Brainfish search engine, and averaging pretty decent response times of around 5 seconds to answer. Read more 22Sep · Fri Deprecated 2x faster answers and analytics exports We are excited to announce that our search functionality has been optimised to provide answers more rapidly than ever. Now, users can experience an average speed that's 2X faster, making the process of finding answers more timely. We are continuing to optimise search speed and will further bring this speed down over time. Read more 15Sep · Fri Improved Confidence Scoring We've now added confidence scoring to answers in Search Analytics. Read more 08Sep · Fri Improved Brainfish for Insurance We've now added confidence scoring to answers in Search Analytics. Read more 01Sep · Fri New New team members and analytics improvements This week we onboarded some new team members to Brainfish! We're super excited to welcome more engineers to our team to help us build faster and focus further on customer content. Read more

August 2023

25Aug · Fri New Better answer segmentation We've made an improvement to answers this week to improve the way segmentation is done, to minimise accidental answer merging. Read more 18Aug · Fri Deprecated New website and API We've relaunched the Brainfish website, with new customer case studies and testimonials from leaders in CX and digital experience. Read more 11Aug · Fri Improved In-app support widgets Brainfish now supports being embedded in app. We've built a widget that replicates our powerful AI Help Center experience, within another website. Read more 04Aug · Fri Improved Agent Assistant upgrades and Analytics Filtering Based on customer feedback and by popular demand, we've brought a few major upgrades to the UX and functionality of Agent Assistant! Read more

July 2023

28Jul · Fri New Search redundancy & minor improvements We've added new search redundancies in addition to last week's fallbacks so that answers occur more often, and at higher accuracy. Read more 21Jul · Fri Deprecated Search fallbacks As part of our ongoing work to improve search quality and answer rates, we've implemented a mechanism for search to interpret when users enter 1 or 2 word queries. Read more 14Jul · Fri New Instantly Import Zendesk Importing your content from Zendesk is now 100X faster. Read more

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