Customers driving growth through support.
Ambitious teams in high-trust industries, legal, healthcare, HR, fintech, education, picking Brainfish as the spine of their post-sale motion.
Featured story Cybersecurity
Preventing 50% of monthly support tickets with a rapidly scaling customer base.
See how Huntress deployed Brainfish inside the product with no knowledge base rebuild and no forced migration, all while preventing half of monthly support tickets without dropping their 99% CSAT.
Read the full story99%
CSAT held through the Brainfish rollout
51%
prevention rate on ~5,000 monthly queries
11%
below forecast for ticket volume, down 8% month-over-month
~7,700
repetitive interactions removed from the queue to date
All stories
More from teams running Brainfish.
60% of ops time reclaimed and 1 in 4 customers self-serving
See results Jess Chen Sr. Director of Implementation & Customer Operations, ChangeEngine
Doubled qualified leads and cleared the overnight queue
See results Eliza Clayworth Head of Product Education, Coassemble
300+ hours saved with an in-app knowledge layer
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80% of developer questions resolved automatically
See results Andrew Ronchetti Vice President of Engineering, Vrio
"By creating a central, always-current and accessible knowledge base, Brainfish helped Gradeo to build user confidence and deliver scale. Schools, teachers, students and IT professionals used it intuitively to get instant answers during the most stressful part of their educational journey."See results
Alex Dore Founder of Gradeo
Search-to-tickets cut by 74%, Support NPS up 17 points
See results Bonny Wong Senior CX Designer, Smokeball
Self-service from 30% to 76% with no team growth
See results Elisha Anderton COO, CareMaster
"We're super impressed with the level of support you have shown us to date, and the product's efficacy after just a few months of working together."See results
Omer Khan Head of Client Experience
20% of weekly support hours saved
See results Yaniv Bernstein (COO & Co-Founder)
"Brainfish is a no-brainer. I recommend it to anyone that wants to transform their customer support."See results
Justus Hammer CEO & Co-Founder, Mad Paws
Pinpointed customer pain at school-platform scale
See results Jenny Eggimann Head of Customer Success
Build an AI agent that knows your customers.
We'll use your actual docs and customer data. No sales theatre. You'll leave with a working agent against your own content.