Automate Every L1 and L2 Issue

Catch user struggles early and fix root causes

Brainfish identifies patterns across thousands of user sessions to prepare solutions for common challenges. By understanding friction points and user behaviors, it ensures the most relevant help is ready when users need it. This transforms your support operation from reactive problem-solving to intelligent assistance that's always prepared with the right answer.

See exactly where users get stuck and why, then fix it proactively

When your users need help, they receive guidance that's informed by collective user experiences. If many users have needed clarity on a specific process step, Brainfish is ready with precise, contextual help for that exact moment – preventing dozens of potential support tickets.

Plus, use API connections to link with more of your product's data and systems, helping users get the most complete answers within Brainfish.

Multiple Teams. One Answer

An ambient AI agent bridges this gap by connecting directly to your product's APIs and third-party workflows. When users ask Brainfish a question, it skips the filler and jumps straight to action – helping them complete the task right then and there.

Automate every L1 + L2 issue

Break free from the endless cycle of reactive support. Brainfish learns from every support interaction, building a deep understanding of common user challenges. When users access help through the widget, they receive solutions that are informed by this collective knowledge. Your team shifts from constantly fighting fires to focusing on strategic improvements. Even better, you'll see patterns in user questions that help you address root causes before they generate more tickets.

Fix usability issues before they impact adoption and retention

Identify and fix usability issues before they impact your metrics. By analyzing patterns in help-seeking behavior, Brainfish reveals exactly where users struggle with your product. When multiple users need assistance with the same feature or workflow, you'll know precisely what needs improvement. This real-time feedback loop helps you optimize the user experience continuously, leading to better retention and faster feature adoption.