Reduce Customer Effort with Built-In Contextual Help
Brainfish delivers support directly inside your product - so users get clear, helpful answers (and so do you).
The Impact of
AI Support Agents
When users get the help they need, right when they need it, everyone wins. Brainfish reduces friction and improves outcomes across your product experience - all while lightening the load on your support team.
AI Answers that Actually Work
High-quality AI Answers resolve questions for 80% of customers. With fewer tickets to manage, your team can focus on complex issues that truly need attention.
See how 92% of Smokeball users were able to answer queries without human escalation.
Intuitive Multimedia Utilization
Personalized multimedia content ensures users learn the way they want, with AI tailoring help in formats that match their preferences. Tasks get done faster, with less friction.
See how Caremaster increased self-service resolution rates soared from 30% to 76%
Real-Time User Feedback
Generative Answers provide real-time, tailored help within the workflow and respond to user feedback. Happier users, higher NPS, and better retention.
Step-By-Step Agentic Workflows
Agentic workflows guide users through complex tasks step by step; tasks like triggering API calls, frontend callbacks, human handoffs, and more to guide users.
See how Mad Paws resolved 30,000+ queries in 4 months with AI-guided feature adoption.
Localized AI Translation
Brainfish adapts answers to the users’ tonality and even their language with localized translation, ensuring help feels natural and relevant across cultures and borders.
See how Circular saved 20% of team support hours per week with customized AI help.
Stop Losing Users at Critical Moments
How Brainfish Makes Self-Service Effortless
Generative Answers
Dynamically respond based on real-time context.
Proactive Help
Nudges and prompts before users need to ask.
Nudges
Lightweight, non-intrusive guidance to point the users in the right direction.
Help Center
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Why Teams Choose Brainfish for AI Support Agents
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"These analytics are amazing! We chose you because your analytics and user journey reporting is better than anyone else."
"All the other options needed us to spend a lot of time onboarding- time we already didn’t have! Brainfish let us leverage our existing knowledge base to increase CX efficiency with near-zero upfront effort."
"We're super impressed with the level of support you have shown us to date, and the product's efficacy after just a few months of working together."
"Brainfish freed our Customer Care team from handling routine queries so they could focus on solving the complex challenges our community faces that truly required human expertise."
Interested? Schedule your demo today.
Find out what Brainfish can do for you with just a 30 minute demo.
