Changelog

We've added powerful new ways to organize your help content and create richer documentation. These updates make it easier for users to find exactly what they need while giving you more flexibility in how you present information.

Help Content Organization

Knowledge Grouping lets you categorize your help content into logical groups, making information more discoverable and relevant for users.

• Create custom groupings to match how users actually think about your product
• Improve search accuracy by providing better context around related content
• Organize collections and sources without disrupting existing structures
• Give users faster access to the specific information they need

Learn more here.

Enhanced Article Embedding

New iFrame embedding lets you integrate external content directly into your help articles, creating more comprehensive documentation.

• Add interactive content with a simple /iframe command
• Preview embeds before publishing to ensure perfect display
• Maintain full control over how external content appears
• Create richer, more engaging help documentation

Learn more here.

These updates continue our focus on making help content more accessible and useful. By combining better organization with richer content capabilities, we're making it easier for users to find and understand the information they need.

Instant Website Integration

Connect your entire website to Brainfish with a single click. No more manual content migration – just point and deploy. Keep everything fresh with on-demand content syncing.

• Immediate deployment instead of weeks of content migration
• Preserve your existing content structure and organization
• Keep your knowledge base current with manual sync options
• Start getting user behavior insights from day one

Advanced Search Intelligence

We've added GPT reranking technology that carefully evaluates search results before generating answers. Super admins can customize this feature for each customer's specific needs.

• Higher accuracy for complex product questions
• Customizable search precision for different content types
• More relevant answers, especially for technical queries
• Note: May add a brief processing delay for enhanced accuracy

Context-Aware Responses

Enhanced context validation ensures users get answers specific to their exact situation, not just similar matches.

• Prevents confusion between related but distinct features
• Particularly valuable for products with nuanced functionality
• Reduces support escalations from ambiguous answers
• Perfect for companies with complex product ecosystems

Behind these seemingly simple updates lies a lot of engineering that makes self-service feel natural. We're continuing our mission to help users get the right answers instantly, while giving support teams deeper insights into user needs.

We understand that the content within your Help Center can sometimes be sensitive and not intended for broader audiences. That's why this week, we've introduced a significant security feature - Password Protected Help Centers.

With this feature, access to your Help Center can be password-protected, ensuring that only authorized users with the correct password can view your resources. This added level of protection ensures that your customer support content remains secure and accessible only to your chosen audience.

This works in addition to cookie restricted Help Centers, and is an alternative layer of protection against your content.

At Brainfish, your content’s security is of paramount importance to us. As always, we strive to provide a platform that ensures both user-friendly functionality and secure access. For more information on how to implement this new feature, please refer to our Help Center or contact our support team.

Often, a generated answer to a customer query might be derived from multiple articles in your help center. With Inline Citations, Brainfish now displays which segment of a generated answer comes from which specific article. This subtle yet significant feature can provide essential context to the user and lead them to more in-depth content if they wish to explore further.

This also enables businesses to understand which articles are contributing the most to addressing customer queries and can help in creating more targeted and useful content.