Month in Review Email, Discard Suggestions, and Salesforce Integration

We're starting May with some significant updates to help visualise Brainfish performance easily month on month:

The Month in Review Email

We are introducing a new "Month in Review" email that will be sent out each month to all our live customers. This exclusive, personalised email will provide a comprehensive review of your Brainfish metrics. From the top themes of the month to health checks that you need to address and more, everything will be at your fingertips!

Improving Answers with Discarded Suggestions

We've refined the way we use suggested answers from the discarded answer feature. The new update allows these suggestions to be directly used in responses. This further enhances Brainfish's ability to provide accurate and efficient answers to meet customer needs.

Salesforce Knowledgebase Integration

Brainfish is extending its integration capabilities! We've commenced work on a Salesforce knowledgebase integration which, once complete, will allow Brainfish to sync directly with Salesforce accounts. This integration will make sharing and accessing knowledge articles across platforms easy and straightforward with a Salesforce API key.