Meet the Revamped Agent Assist: Real-Time Intelligence Inside Every Tab

We've been busy building! Here's a roundup of the major improvements we've shipped this month to make Brainfish more powerful, flexible, and user-friendly.

Major Features

Agent Assist Side Panel

Our Chrome extension now features a side panel interface that lets support agents get AI-powered answers directly within their workflow. The side panel interface persists across tabs for better ease of use.

Agentic Search in Help Center

We've integrated our powerful agentic search directly into the help center, giving users a more intelligent search experience. The search bar now appears inline, providing conversational answers that help users find what they need faster.

User Experience Improvements

Draft Mode for Articles

We've completely revamped the article editing workflow with a new draft system. Articles now have clear publish/unpublish states, visual indicators for unpublished changes, and the ability to preview drafts before going live. This gives you full control over when content goes public.

Widget Localisation

We've significantly improved widget translation support, ensuring that all UI elements properly translate to local languages. This makes Brainfish more accessible to global teams.

Custom Attribute Personalisation

You can now use any custom user attribute for knowledge personalisation, not just those from specific integrations. This gives you more flexibility in tailoring content to different user segments.

Platform & API Enhancements

Non-Streaming API Support

We've added non-streaming response options to our public API, making it easier to integrate with platforms that require complete responses in a single call. The API now supports both streaming and non-streaming modes based on your needs.

Search Performance Improvements

We've added reranking capabilities to semantic and full-text search, improving result relevance.

Analytics & Insights

Enhanced CSV Exports

Search query exports now include comprehensive user metadata, making it easier to analyse user behaviour and personalise experiences based on customer data.

Security & Compliance

Security Updates

Security remains a top priority at Brainfish. This month we tightened the Chrome Extension and strengthened several core components across the platform.