Autonomous first reply

Ticket arrives → read customer data, diagnose against known failure patterns, send the first reply, score the output, tune on supervisor feedback.

Quality gate

Every reply scored by an LLM-judge layer

Systems

Zendesk customer data View all 28

How the workflow runs

1. Ticket arrives

   Trigger

   The first inbound message, before any human has opened it.

2. Read customer data

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   Pull the account state that determines what the right answer actually is.

3. Diagnose against known patterns

   Logic

   Match the symptom to the failure patterns your team already recognises.

   Failure pattern agent

4. Send, score, tune

   Send the first reply, score the output, and tune on what supervisors mark down.