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Workflow Triage & first response

Intent-aware triage

Ticket created → read the content rather than the submitted category, classify true intent, answer or reclassify and route.

Book a demo How it runs
At a glance Volume200 misfiled ticketsTime to live1–2 weeks Runs on Zendesk

See every step the workflow takes.

Ticket created

A new ticket arrives with whatever category the customer picked.

Read the content, not the label

Classify what the ticket is actually about rather than trusting the submitted category.

Intent classifier

Answer or reclassify

Code

Resolve it where the intent is answerable, otherwise correct the category and route it.

Reclassification agent
Run complete

Run it on the systems you already use.

Or anything else you run. If it has a REST or GraphQL API, an MCP server or a database we can reach, the workflow runs against it.

Ticketing & support ZendeskFreshdeskIntercomSalesforce Service CloudHubSpotFrontGorgiasHelp ScoutKustomerGladlyZoho DeskDixaRe:amazeServiceNowJira Service Management
CRM, data & ops SalesforceGainsightSlackMicrosoft TeamsJiraAsanaLinearAirtableSegmentSnowflakeTwilioShopify

See this running on your stack.

Most workflows like this one ship in under two hours.

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No engineering sprint required.