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Junk filtering & case segmentation

Triage & first response

Case created → score genuine vs junk, bucket into general, reseller or technical, apply bucket-specific handling.

Volume
2,600 genuine + 1,800 junk / month
Systems
Salesforce View all 27

How the workflow runs

  1. Case created

    Trigger

    Everything hitting the queue, genuine and junk alike.

  2. Score genuine vs junk

    Logic

    Separate real cases from noise before either consumes an agent.

    Junk scoring agent

  3. Bucket the case

    Logic

    Sort genuine cases into general, reseller or technical.

    Segmentation agent

  4. Apply bucket handling

    Action

    Each bucket gets the handling it needs rather than one generic path.

    Bucket handling agent

Also works with

Ticketing & support

  • Zendesk
  • Freshdesk
  • Intercom
  • Salesforce Service Cloud
  • HubSpot
  • Front
  • Gorgias
  • Help Scout
  • Kustomer
  • Gladly
  • Zoho Desk
  • Dixa
  • Re:amaze
  • ServiceNow
  • Jira Service Management

CRM, data & ops

  • Gainsight
  • Slack
  • Microsoft Teams
  • Jira
  • Asana
  • Linear
  • Airtable
  • Segment
  • Snowflake
  • Twilio
  • Shopify

Or anything else you run. If it has a REST or GraphQL API, an MCP server, or a database we can reach, the workflow runs against it — however many systems one job needs.

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