Back-office queue routing

Document arrives → extract, apply business rules, weight priority by value and due date, assign to queue, release the worker on approval waits.

How the workflow runs

1. Document arrives

   Trigger

   Anything entering the back-office queue, from any channel.

2. Extract the content

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   Read the document into structured fields the rules can act on.

3. Apply rules & weight priority

   Logic

   Rank by value and due date so the deadline-critical work surfaces first.

   Priority weighting agent

4. Assign and release

   Action

   Route to the right queue, and free the worker while an approval is pending.

   Queue assignment agent