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Workflow Support ops & back office

Cross-system ticket reporting

Daily schedule → pull tickets from ITSM and the engineering tracker plus the related docs, analyse, prioritise, publish a bottleneck report to Slack or email.

Book a demo How it runs
At a glance ReplacesManual checks across five boards Runs on ServiceNow Jira Confluence

See every step the workflow takes.

Daily schedule

Runs on a timer, not on someone remembering.

Pull from every system

Code

Tickets from ServiceNow and Jira, plus the Confluence docs they reference.

ServiceNowConfluenceJira

Analyse & prioritise

Find where work is actually stuck rather than listing everything open.

Bottleneck analysis agent

Publish the bottleneck report

Land it in Slack or email where the people who can unblock it already are.

Slack
Run complete

Run it on the systems you already use.

Or anything else you run. If it has a REST or GraphQL API, an MCP server or a database we can reach, the workflow runs against it.

CRM, data & ops SalesforceGainsightSlackMicrosoft TeamsAsanaLinearAirtableSegmentSnowflakeTwilioShopify
Knowledge & content SharePointGoogle DriveNotionGuruDocument360Contentful
Ticketing & support ZendeskFreshdeskIntercomSalesforce Service CloudHubSpotFrontGorgiasHelp ScoutKustomerGladlyZoho DeskDixaRe:amazeJira Service Management

See this running on your stack.

Most workflows like this one ship in under two hours.

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No engineering sprint required.