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Review response at scale

Support ops & back office

Batch of new reviews → attach store context, triage by type, draft a regionally native reply, route for approval, escalate incidents without replying.

Scale
1,700 stores
Build time
~20 minutes
Systems
review APIs store directory Slack View all 36

How the workflow runs

  1. Batch of new reviews

    Trigger

    Everything posted since the last run, across every location.

  2. Attach store context

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    Join each review to its store from the directory so the reply can be specific.

  3. Triage by type

    Logic

    Separate ordinary feedback from the incidents that must never get an auto-reply.

    Review triage agent

  4. Draft, route, escalate

    Action

    Write a regionally native reply for approval, and push incidents to a human untouched.

    Review reply agent

Also works with

CRM, data & ops

  • Salesforce
  • Gainsight
  • Microsoft Teams
  • Jira
  • Asana
  • Linear
  • Airtable
  • Segment
  • Snowflake
  • Twilio
  • Shopify

Knowledge & content

  • Confluence
  • SharePoint
  • Google Drive
  • Notion
  • Guru
  • Document360
  • Contentful

Ticketing & support

  • Zendesk
  • Freshdesk
  • Intercom
  • Salesforce Service Cloud
  • HubSpot
  • Front
  • Gorgias
  • Help Scout
  • Kustomer
  • Gladly
  • Zoho Desk
  • Dixa
  • Re:amaze
  • ServiceNow
  • Jira Service Management

Or anything else you run. If it has a REST or GraphQL API, an MCP server, or a database we can reach, the workflow runs against it — however many systems one job needs.

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