6 Weeks to 6 Minutes: The Real Cost of Resolving Complex Tickets by Hand

A complex B2B support ticket costs $30 to $60 to resolve and the ones that cost the most recur constantly. The obvious fix is to automate them. But until now, automating a single cross-system workflow meant 4 to 8 weeks of engineering, and anything spanning multiple systems ran into months and six figures. So the most expensive tickets stayed manual because the cure cost more than the disease.

Take account deletion. A customer asks to close their account. To resolve it, someone has to verify the identity, check for active subscriptions and outstanding balances, apply your data-retention and compliance rules, deactivate the account across every internal system, and confirm it's done — correctly, every time. Today that's a human, at full agent cost, on a ticket that recurs constantly. Every other AI vendor will tell you a workflow like this takes months of engineering to automate.

In this session we'll show you the workflow no one demos publicly: a complex, multi-system ticket resolving itself, end to end, with no agent touching it. Then we'll build a second one live, from a blank prompt, so you can see exactly what it takes to break past the 30% ceiling.

If your support volume is growing faster than you want to hire, this is the session to watch.

Who this session is for:
Support and CX leader who own resolution rate and headcount, plus the engineers, support-ops, and GTM engineers who'd build and own these automations.