Account deletion

Deletion request → verify identity, run pre-deletion checks for active subscriptions, balances and retention obligations, execute or return the blocker.

Outcome

Auto-resolves and closes the ticket

Systems

Freshdesk identity billing View all 27

How the workflow runs

1. Deletion request received

   Trigger

   The customer asks for their account and data to be removed.

2. Verify identity

   Action

   Confirm the requester is the account holder before anything irreversible is considered.

   Account-holder verification agent

3. Run pre-deletion checks

   Logic

   Test for active subscriptions, outstanding balances and retention obligations that block deletion.

   Deletion eligibility agent

4. Execute or return the blocker

   Delete and close the ticket, or reply with the specific thing standing in the way.