Multi-subscription refund

Refund request → verify identity, evaluate every subscription against policy, refund the eligible ones and explain the rest in the same reply.

Volume

3,300 refunds / month

Target

30% → 90% auto-resolved

Systems

Zendesk Stripe GraphQL View all 26

How the workflow runs

1. Customer requests a refund

   Trigger

   The ticket lands in Zendesk with the customer's refund request.

   Zendesk

2. Pull every subscription

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   Query every subscription on the account from Stripe via GraphQL.

   GraphQL Stripe

3. Evaluate & refund

   Logic

   Check each subscription against refund policy and execute in Stripe for everything eligible.

   Refund eligibility agent Stripe

4. Reply sent

   One message explains what was refunded and why anything else wasn't.