Knowledge gap detection

Batch of call recordings → transcribe, find where documented knowledge diverges from what agents actually said, propose the articles that close the gap.

How the workflow runs

1. Batch of call recordings

   Trigger

   Whatever your team actually said to customers this week.

2. Transcribe

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   Turn the calls into text the workflow can compare against your corpus.

3. Find the divergence

   Logic

   Locate where documented knowledge and real answers have drifted apart.

   Gap detection agent

4. Propose the articles

   Draft the specific pages that would close each gap.