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Workflow Technical investigation

Transaction decline investigation

Question in the widget → fetch the transaction and decline reason across systems, analyse against rules and history, answer live in the same session.

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At a glance Build time2 hours for a comparable client Runs on widget rules engine ledger

See every step the workflow takes.

Question asked in the widget

The customer asks why a transaction failed, in-product, mid-session.

Fetch the transaction

Code

Retrieve the transaction and its decline reason across the rules engine and the ledger.

Analyse against rules & history

Work out which rule fired and whether the account history explains it.

Decline analysis agent

Answer live

The customer gets the specific reason in the same session, not a ticket number.

Run complete

Run it on the systems you already use.

Or anything else you run. If it has a REST or GraphQL API, an MCP server or a database we can reach, the workflow runs against it.

Monitoring & logs DatadogSplunkSentryNew RelicGrafanaPagerDutyElastic
Ticketing & support ZendeskFreshdeskIntercomSalesforce Service CloudHubSpotFrontGorgiasHelp ScoutKustomerGladlyZoho DeskDixaRe:amazeServiceNowJira Service Management

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Most workflows like this one ship in under two hours.

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