Transaction decline investigation

Question in the widget → fetch the transaction and decline reason across systems, analyse against rules and history, answer live in the same session.

How the workflow runs

1. Question asked in the widget

   Trigger

   The customer asks why a transaction failed, in-product, mid-session.

2. Fetch the transaction

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   Retrieve the transaction and its decline reason across the rules engine and the ledger.

3. Analyse against rules & history

   Logic

   Work out which rule fired and whether the account history explains it.

   Decline analysis agent

4. Answer live

   The customer gets the specific reason in the same session, not a ticket number.