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Workflow Technical investigation

Proactive error → workaround → ticket

Known error detected → surface the workaround in-product before contact, auto-create the engineering ticket, pre-investigate in monitoring.

Book a demo How it runs
At a glance OutcomePrevents the contact entirely Runs on Datadog Jira Freshdesk

See every step the workflow takes.

Known error detected

Monitoring sees the error before the customer has written anything.

Surface the workaround in-product

Code

Show the customer the way round it at the moment it happens.

Workaround agent

Create the engineering ticket

Code

Open the Jira issue automatically, so the fix is queued without anyone chasing it.

Jira

Pre-investigate in monitoring

Attach the Datadog context an engineer would have gone looking for.

Datadog
Run complete

Run it on the systems you already use.

Or anything else you run. If it has a REST or GraphQL API, an MCP server or a database we can reach, the workflow runs against it.

Monitoring & logs SplunkSentryNew RelicGrafanaPagerDutyElastic
Ticketing & support ZendeskIntercomSalesforce Service CloudHubSpotFrontGorgiasHelp ScoutKustomerGladlyZoho DeskDixaRe:amazeServiceNowJira Service Management

See this running on your stack.

Most workflows like this one ship in under two hours.

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No engineering sprint required.