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Proactive error → workaround → ticket

Technical investigation

Known error detected → surface the workaround in-product before contact, auto-create the engineering ticket, pre-investigate in monitoring.

Outcome
Prevents the contact entirely
Systems
Datadog Jira Freshdesk View all 23

How the workflow runs

  1. Known error detected

    Trigger

    Monitoring sees the error before the customer has written anything.

  2. Surface the workaround in-product

    Action

    Show the customer the way round it at the moment it happens.

    Workaround agent

  3. Create the engineering ticket

    </>

    Open the Jira issue automatically, so the fix is queued without anyone chasing it.

    Jira

  4. Pre-investigate in monitoring

    Attach the Datadog context an engineer would have gone looking for.

    Datadog

Also works with

Monitoring & logs

  • Splunk
  • Sentry
  • New Relic
  • Grafana
  • PagerDuty
  • Elastic

Ticketing & support

  • Zendesk
  • Intercom
  • Salesforce Service Cloud
  • HubSpot
  • Front
  • Gorgias
  • Help Scout
  • Kustomer
  • Gladly
  • Zoho Desk
  • Dixa
  • Re:amaze
  • ServiceNow
  • Jira Service Management

Or anything else you run. If it has a REST or GraphQL API, an MCP server, or a database we can reach, the workflow runs against it — however many systems one job needs.

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