OpenAPI Specification
Upload an OpenAPI specification or sync regularly via your pipeline, so your AI agent can draw from direct API information to solve complex user problems.
Customers should not have to leave your product to get help or complete simple tasks. The Brainfish + OpenAPI Specification integration turns your API into in-product assistance that answers questions, guides steps, and safely executes actions. Brainfish reads your OpenAPI document to understand endpoints, parameters, and responses, then powers helpful flows through AI support agents for in-product help. Your knowledge and actions stay current with auto-updating documentation, and every interaction feeds customer analytics so you can improve AI customer service over time.
Use any compliant OpenAPI 3.x file or URL. Brainfish interprets descriptions and schemas from the OpenAPI Specification reference to build safe, human-friendly actions. You choose which operations to expose and how they appear to users, while Brainfish handles guardrails, context, and learning.
Why should I connect Brainfish with OpenAPI Specification?
Connecting Brainfish with OpenAPI lets you expose safe, guided actions and real-time answers inside your product without custom code.
- Turn your API into instant help with AI support agents that answer, guide, and execute common requests.
- Keep operations descriptions and examples current via auto-updating docs that sync changes from your OpenAPI source.
- Reduce repetitive tickets as the agent handles lookups, updates, and status checks, freeing your Support & CX team for complex cases.
- See what actions resolve issues and where to improve flows using customer analytics.
- Keep the developer experience intact while users get help in context for your users.
How does AI customer service work with Brainfish and OpenAPI Specification?
Brainfish ingests your OpenAPI document, builds safe actions, and surfaces them through in-product agents that answer questions and perform tasks. It keeps your spec in sync and learns from outcomes to improve over time.
- Authenticate to your API: Add an OpenAPI 3.x URL or upload a file, then configure OAuth 2.0 or API key credentials with least privilege.
- Map fields and labels: Select operations to expose and map parameters to human-friendly names and descriptions.
- Set sync cadence: Choose how often Brainfish refreshes the spec so updates appear automatically alongside your Content Sync integrations.
- Install the in-product agent: Add the Brainfish widget or SDK so users can ask, act, and learn without leaving your app.
- Monitor and improve: Track action success and unresolved intents in analytics and iterate on prompts and mappings.
If your API supports interactive docs, reference the Swagger UI project as a parallel developer experience while Brainfish handles end-user help.
What can I do with the Brainfish + OpenAPI Specification integration?
You can transform documented endpoints into guided, safe workflows that resolve issues instantly.
- Offer account tasks like reset password, update profile, or manage subscriptions through in-product AI agents.
- Provide real-time lookups for orders, invoices, usage, or shipment status directly in the help experience.
- Collect validated inputs, call your API, and present clear confirmations with links back to relevant docs.
- Route edge cases to your team with the full context captured from the attempted action.
What are the benefits for each team?
CX leaders
Deliver lower effort service and measurable outcomes across channels.
- Cut time to resolution with smart, guided actions inside the product.
- Prove impact with journey metrics in customer analytics.
Support teams
Deflect repetitive work and focus on complex problem solving.
- Handle common requests with AI agents that resolve without handoffs.
- Keep answers accurate with auto-updating docs tied to your API spec.
Product teams
Turn APIs into usable experiences that reduce friction.
- Identify failing intents and improve flows using product-focused analytics.
- Ship help fast without building custom UI for every operation.
Customer success
Spend time on outcomes, not busywork.
- Let the agent handle status checks and data updates while you coach strategy.
- Use insights to prioritize playbooks that unlock value.
How is this different from using OpenAPI Specification alone?
OpenAPI alone documents your API, while Brainfish turns that documentation into adaptive help and safe actions for users.
- OpenAPI alone: Static, developer-centric docs and try-it tools.
- With Brainfish: Adaptive, user-friendly experiences that execute tasks with guardrails.
- OpenAPI alone: Manual updates and unclear impact on support.
- With Brainfish: Auto-updating knowledge with clear analytics on deflection and success.
- OpenAPI alone: Reactive support workflows and ticket backlogs.
- With Brainfish: Proactive AI agents that resolve issues in context.
When is the Brainfish + OpenAPI Specification setup most valuable?
It shines when you need self-serve actions at scale without building custom UI for every endpoint.
- High ticket volume for common account or billing tasks.
- Fast-changing APIs where docs and behavior evolve weekly.
- Lean teams that must automate repetitive work.
- Complex SaaS with deep configuration and data lookups.
How do I set up the Brainfish + OpenAPI Specification integration?
Setup takes minutes and starts syncing automatically once enabled.
- Authenticate to your API: Provide an OpenAPI 3.x URL or upload the spec, then add OAuth 2.0 or API key credentials with minimal scopes.
- Map fields and labels: Pick the operations to expose and rename parameters so users see clear labels like Order ID.
- Set sync cadence: Choose a refresh schedule so Brainfish keeps actions aligned with your latest spec.
- Install the in-product agent: Drop the Brainfish widget or SDK into your app to surface answers and actions contextually.
- Monitor and improve: Review usage, action success, and gaps in analytics and iterate.
After you enable the source, automatic sync begins, and users can run safe actions right away. Explore more options in the Integrations Hub.
What results should I expect?
Expect faster resolutions, fewer tickets, and clearer insight as AI customer service shifts common work to guided self-serve.
- Self-serve success rate: Target 60 to 90 percent, with examples like Smokeball’s results in their case study on search-to-ticket reduction.
- Ticket deflection: Reduce repetitive contacts by 30 to 60 percent as actions resolve requests immediately.
- Time to first answer: Cut initial response to seconds with in-product AI agents.
- Article and action freshness: Maintain 100 percent coverage of updated endpoints via scheduled syncs.
- Coverage of top intents: Map your top 20 queries to actions and measure solved-rate in Customer Analytics. See more outcomes on the Customers hub and Smokeball’s self-serve story.
When your API is described with OpenAPI, Brainfish can turn that blueprint into user-friendly help and safe actions that reduce friction instantly.
FAQ
Here are quick answers to common questions about the OpenAPI integration.
- Does Brainfish replace OpenAPI or our API gateway? No. Brainfish consumes your OpenAPI spec to power AI-driven actions and explanations. It complements your gateway and developer tools.
- How often does Brainfish sync with an OpenAPI spec? You set the schedule and can trigger manual re-syncs. Many teams refresh daily or at every release.
- Is my API token secure? Yes. Use scoped tokens and least privilege. Credentials are encrypted in transit and at rest, and you can rotate or revoke any time.
- Does it work with multiple languages? Yes. Brainfish supports multilingual answers and localized labels for parameters and confirmations.
Keep exploring
- Browse connections in the Integrations Hub.
- See options across Content Sync integrations, Messaging handoff, Email and ticketing handoff, and AI Actions.
- Learn how agents resolve issues with AI support agents, keep content fresh with auto-updating docs, and measure impact in Customer Analytics.
- Understand our approach on Why Brainfish and review outcomes on Customers.
- See it live by requesting a personalized demo.