Mintlify Integration

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Customers and developers expect answers where they work, not hidden in another tab. The Brainfish + Mintlify integration turns your Mintlify docs into in-product help that answers questions instantly, keeps knowledge synced, and shows where content needs improvement. Brainfish uses your published Mintlify site as the source of truth, then powers context-aware guidance through ambient agents, smart search, and reporting. The result is AI customer service that meets users in the flow, reduces ticket volume, and helps every team ship better, clearer documentation.

Why should I connect Brainfish with Mintlify?

Connecting Brainfish with Mintlify lets you auto-sync your docs and deliver AI-powered answers inside your product.

Give instant, in-context responses backed by your docs with AI support agents for in-product help.
Keep knowledge current with auto-updating documentation that refreshes on a schedule or on demand.
See what resolves issues and where content falls short using customer analytics.
Reduce repetitive tickets so your Support & CX team can focus on complex cases.

Mintlify remains your single source of truth. Brainfish distributes that knowledge everywhere your users ask for help.

How does AI customer service work with Brainfish and Mintlify?

Brainfish ingests your Mintlify site and turns it into answers that appear inside your product, help center, or agent tools. Content stays fresh through our Content Sync integrations so AI customer service improves continuously.

Authenticate your Mintlify source by adding your docs URL and optional access token in Brainfish.
Map fields for title, URL, tags, and locale so answers cite the right article.
Choose your sync cadence and locales to keep knowledge fresh automatically.
Install the in-product Brainfish agent in your app or help widget.
Monitor analytics and improve content using Brainfish reports.

What can I do with the Brainfish + Mintlify integration?

Deliver step-by-step answers from your Mintlify guides inside your product UI.
Respect versions and branches by syncing the public site that matches your release train, aligned with Mintlify versioning guidance.
Surface code snippets and parameters exactly as written to reduce developer friction.
Handle multilingual docs and locales if present in your site structure.
Flag outdated or low-performing pages so writers know what to refine next.

Because Mintlify is a modern docs platform, your site exposes clean structure and a sitemap that Brainfish can follow, consistent with Mintlify SEO and sitemap documentation.

New to Mintlify? See the platform on the Mintlify documentation platform overview.

What are the benefits for each team?

CX leaders

Reduce customer effort and raise CSAT.

Deploy in-product help with AI support agents.
Track outcomes and experience with analytics built for CX.

Support teams

Cut tickets and speed resolution.

Deflect repetitive questions using synced Mintlify answers.
Give agents instant context with cited sources and links.

Product teams

Ship clearer flows and docs together.

Find gaps with product-focused insights.
Improve onboarding using customer analytics tied to real queries.

Customer success

Spend more time on outcomes, less on how-to.

Share instant, trusted answers from Mintlify inside QBRs and training.
Build a reusable playbook of winning replies for your accounts.

How is this different from using Mintlify alone?

Mintlify alone is a great docs system, while Mintlify plus Brainfish adds ambient assistance, automation, and insight.

Limitations of Mintlify alone: users must leave your app to search docs, updates rely on manual discovery, and impact is hard to measure.
Advantages with Brainfish: answers appear in-product, knowledge stays current via auto-updating docs, and outcomes are clear in analytics.
Proof points: see our view on why most bots fail in The Chatbot Graveyard.

When is the Brainfish + Mintlify setup most valuable?

It shines when your team needs scale without adding headcount.

High ticket volume from onboarding and “how do I” questions.
Fast-changing release notes and feature docs.
Lean CX and product teams that need leverage.
Complex SaaS with role-based workflows and edge cases.

For our philosophy on ambient help and measurable outcomes, visit Why Brainfish.

How do I set up the Brainfish + Mintlify integration?

Setup takes minutes and starts syncing automatically.

Authenticate your Mintlify source by adding your docs URL and optional access token in Brainfish.
Map fields for title, URL, tags, and locale so answers cite the right article.
Choose your sync cadence and locales to keep knowledge fresh automatically.
Install the in-product Brainfish agent in your app or help widget.
Monitor analytics and improve content using Brainfish reports.

When you enable the source, Brainfish begins the first sync and your agent can answer from Mintlify immediately. Explore more options in the Brainfish Integrations Hub.

Great docs are only half the job. Brainfish makes them effortless to use at the exact moment a customer needs help.

What results should I expect?

Most teams see faster answers, fewer tickets, and clearer priorities for documentation work with AI customer service in place.

Self-service rate: resolved by AI ÷ total sessions. Customers like Smokeball reported high success in our Smokeball case study on search-to-ticket reduction.
Ticket deflection: repetitive tickets avoided ÷ baseline tickets, supported by stories on the Customers hub.
Time to first answer: median seconds to first accurate response inside your app.
Article freshness: percent of synced pages updated in the last 30 days.
Coverage: top query coverage ÷ top queries, highlighting content gaps to fix.

See additional outcomes in Smokeball’s self-serve improvement story.

FAQ

Does Brainfish replace Mintlify?
No. Mintlify remains your docs system. Brainfish uses that content to deliver contextual help and insights.

How often does Brainfish sync with Mintlify?
You can schedule automatic syncs and trigger manual refreshes, so updates flow into answers quickly.

Is my token or password secure?
If your site requires access credentials, Brainfish encrypts them at rest and in transit, enforces least privilege, and supports rotation policies.

Does it work with multiple languages?
Yes. Brainfish respects locales present in your Mintlify site and can answer in those languages.

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