Mintlify

Customers want answers without leaving your product. When docs live in Mintlify and tickets live in your inbox, users bounce between tabs and your team repeats the same explanations. The Brainfish + Mintlify integration brings your best documentation into the moment of need. Brainfish connects to your Mintlify docs, keeps them in sync automatically, and delivers in-product answers through AI support agents. You get accurate AI customer service that learns, plus analytics that show what content resolves issues and where gaps remain.

Why should I connect Brainfish with Mintlify?

Connecting Brainfish with Mintlify lets you keep knowledge synced automatically and deliver AI-powered support inside your product.

• Instant answers from your docs. Brainfish uses Mintlify content to respond contextually via AI support agents embedded in your product.
• Always-current knowledge. Changes to your Mintlify site flow into Brainfish with auto-updating documentation and scheduled syncs.
• Lower ticket volume. Common questions deflect so your Support and CX team can focus on high-impact work.
• Better decisions. Customer Analytics reveal top queries, article effectiveness, and where users get stuck.
• Keep a single source of truth. Mintlify stays your doc system while Brainfish distributes that knowledge everywhere help is needed.

If you are new to Mintlify, see the Mintlify product overview and the Mintlify documentation.

How does AI customer service work with Brainfish and Mintlify?

Brainfish ingests your Mintlify site, keeps it fresh via Content Sync, and serves precise answers in-product. It learns which pages resolve issues and recommends content improvements over time.

1. Connect Mintlify: In Brainfish, choose Mintlify as a data source and provide your public docs URL such as docs.yourcompany.com.
2. Authenticate or verify ownership: Optionally authorize Git-based access if your docs are repo backed, or verify domain ownership to enable deeper crawling.
3. Map fields and structure: Select what to import such as guides, API references, changelog, and versions or locales to keep aligned.
4. Choose a sync cadence: Set scheduled syncs and enable change detection so updates flow automatically into your auto-updating docs index.
5. Activate your agent: Turn on in-product answers with AI support agents and review performance in Customer Analytics.

What can I do with the Brainfish + Mintlify integration?

You can turn developer documentation into real-time help that reduces friction and tickets.

• In-product help for technical tasks. Give code snippets, parameters, and step-by-step guidance from Mintlify without leaving your UI.
• Version-aware answers. Serve the right instructions by product version or plan, aligning to Mintlify sections and versions.
• Changelog-driven prompts. Highlight recent changes and migrations directly in context to prevent confusion.
• Internal agent for your team. Let agents and CSMs query the same source of truth to respond faster and more consistently.
• Searchless resolution. Users ask in natural language and get curated answers that cite the underlying Mintlify pages.

What are the benefits for each team?

Each team gets measurable wins from connecting Mintlify to Brainfish.

• CX leaders.
  • Cut customer effort and raise CSAT by meeting users in-product using ambient AI agents.
  • Prove impact with analytics built for outcomes.
• Support teams.
  • Deflect repetitive tickets and focus on edge cases with workflows for CX teams.
  • Trust answers that come directly from your Mintlify docs.
• Product teams.
  • See which features cause confusion and prioritize fixes with product-focused insights.
  • Improve onboarding with content effectiveness data in Customer Analytics.
• Customer success.
  • Spend less time explaining basics and more time driving adoption.
  • Share trustworthy answers that link back to your Mintlify single source of truth.

How is this different from using Mintlify alone?

Mintlify alone is a great docs platform, but it still asks users to leave their workflow to search and interpret articles.

• Mintlify alone: Static site that relies on search. Manual discovery. Limited visibility into whether answers resolved the issue.
• With Brainfish: Help is ambient and proactive. Knowledge stays fresh automatically. Outcomes are measurable.

See why chatbots often fail and how to fix self-serve in our post The Chatbot Graveyard.

When is the Brainfish + Mintlify setup most valuable?

This integration is ideal when you need faster answers without growing headcount.

• High ticket volume from how-to and API questions.
• Fast-changing docs and frequent releases.
• Lean support or success teams that need leverage.
• Complex SaaS with multiple plans, versions, or integrations.

Learn the philosophy behind this approach in Why Brainfish.

How do I set up the Brainfish + Mintlify integration?

Setup takes minutes and syncs start automatically.

1. Open Brainfish, go to Knowledge then Connect Data Source, and pick Mintlify.
2. Enter your Mintlify docs domain and optionally authenticate Git-based access if you store docs in a repository.
3. Choose which sections to import such as guides, API reference, changelog, and versions or locales.
4. Select a sync cadence and enable automatic refresh to keep answers current.
5. Activate your in-product agent and monitor results in analytics.

Explore other ways to connect content on the Integrations Hub and the Content Sync category. Once enabled, your AI customer service runs on your Mintlify knowledge instantly.

What results should I expect?

Teams typically see higher self-serve resolution, faster answers, and fewer escalations when Mintlify powers Brainfish.

• Self-service success rate: Percentage of queries resolved by AI without handoff. Customers like Smokeball have achieved over 90 percent in case studies on the Customers hub.
• Ticket deflection: Share of repetitive questions handled by AI. Example: Smokeball reported a 74 percent reduction in search-to-ticket conversion.
• Time to first answer: Median time to the first helpful response inside your product.
• Article freshness: Portion of answers using content updated in the last 30 days via auto-updating docs.
• Coverage of top queries: Percentage of top 100 questions that map cleanly to Mintlify pages.

See real outcomes in the Smokeball stories: how they reduced search-to-tickets by 74 percent and cut self-serve to human by over 50 percent.

FAQ

Does Brainfish replace Mintlify?
No. Mintlify remains your documentation system of record. Brainfish uses your Mintlify content to deliver in-product answers with AI support agents.

How often does Brainfish sync with Mintlify?
Brainfish syncs on a schedule you set and supports on-demand refresh through auto-updating documentation.

Is my token or connection secure?
Yes. Brainfish follows least privilege, encrypts credentials, and supports scoped access. You can revoke or rotate connections at any time.

Does this work with multiple languages or versions?
Yes. You can import locales and versions so answers match a user’s context.

Keep exploring

• Browse all integrations on the Integrations Hub.
• See more data sources in Content Sync integrations.
• Deploy AI support agents for in-product help.
• Keep knowledge fresh with auto-updating docs.
• Understand outcomes with Customer Analytics.
• Read our approach in Why Brainfish and explore customer stories.
• Ready to see it in action? Get a demo.