Helpjuice Integration

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Customers do not want to leave your app, find a help center, and search through long articles. If your Helpjuice content is not available in the moment of need, tickets rise and satisfaction drops. The Brainfish + Helpjuice integration turns your Helpjuice knowledge base into in-product answers, kept fresh through automatic sync and enriched with analytics. Brainfish uses your articles to power AI customer service through contextual, ambient agents that guide users without friction, while your team gains insight into gaps and outcomes.

Why should I connect Brainfish with Helpjuice?

Connecting Brainfish with Helpjuice keeps your knowledge synced automatically and delivers AI-powered support inside your product.

Deliver instant answers from your Helpjuice articles with AI support agents for in-product help that guide users in context.
Ensure accuracy with auto-updating documentation that syncs Helpjuice changes to Brainfish on schedule.
Reduce repetitive tickets so your Support and CX team can focus on complex issues.
Get visibility into what works with customer analytics that highlight content gaps and resolution rates.

Keep Helpjuice as the source of truth while Brainfish activates it everywhere your customers and agents need help.

How does AI customer service work with Brainfish and Helpjuice?

Brainfish securely connects to Helpjuice, syncs your articles, and answers questions using that content inside your product. The system learns from outcomes to continually improve AI customer service and highlight documentation needs.

Authenticate to Helpjuice: In Brainfish, connect your Helpjuice account using an admin email and scoped API token.
Map fields and locales: Choose Helpjuice categories, tags, and languages to include, and map them to Brainfish collections.
Choose sync cadence: Set continuous sync via the Content Sync integrations scheduler with optional manual refresh.
Install in-product agent: Add the Brainfish snippet to your app or help center to surface contextual answers.
Monitor and improve: Use analytics on article effectiveness to update docs and refine prompts.

Helpjuice stays current as a knowledge base, while Brainfish makes it adaptive and measurable in real time.

What can I do with the Brainfish + Helpjuice integration?

Surface Helpjuice articles as concise, contextual answers inside your app with AI agents embedded in product.
Keep published knowledge in sync while ignoring drafts by scoping what Brainfish ingests from Helpjuice.
Handle multilingual audiences by syncing locales and delivering answers in the user’s language.
Spot content gaps from unresolved intents and route them to your team with insights on top unanswered questions.
Maintain Helpjuice as the editor of record while Brainfish orchestrates delivery and performance measurement.

Customers get answers where they work, your team gains clarity on what to fix next, and Helpjuice remains your single source of truth.

What are the benefits for each team?

CX leaders

Reduce effort for customers and scale quality.

Deliver in-product help that feels native with guided experiences for your users.
Track satisfaction and resolution trends with customer analytics.

Support teams

Deflect repetitive questions and speed escalations.

Let AI agents handle common intents using Helpjuice content.
Focus on edge cases and coaching with fewer basic tickets.

Product teams

Close knowledge gaps that hurt onboarding.

See where users struggle via analytics built for product teams.
Ship clearer flows by aligning UX with the questions Brainfish receives.

Customer success

Spend more time on outcomes, less on how-to.

Share quick, accurate answers sourced from Helpjuice in one step.
Coach customers proactively using trend data in Brainfish analytics.

How is this different from using Helpjuice alone?

Helpjuice alone is a static library, while Brainfish + Helpjuice is adaptive support that updates itself and learns from outcomes.

Limitations of Helpjuice alone: Users must search the help center, updates depend on manual workflows, and impact is hard to measure.
Advantages with Brainfish: Answers appear in-product via ambient AI agents, content stays fresh with auto-updating docs, and outcomes are visible with analytics and insights.
See our viewpoint in the Chatbot Graveyard analysis on why most self-service fails and how to fix it.

When is the Brainfish + Helpjuice setup most valuable?

This integration shines when you need scale without friction or headcount growth.

High ticket volume from repetitive how-to questions.
Fast-changing docs that must stay current everywhere.
Lean support teams that need automation and clarity.
Complex SaaS onboarding where context matters most.

Learn the philosophy behind this approach in Why Brainfish.

How do I set up the Brainfish + Helpjuice integration?

Setup takes minutes and starts syncing right away.

Authenticate to Helpjuice: In Brainfish, connect your Helpjuice account using an admin email and scoped API token.
Map fields and locales: Choose Helpjuice categories, tags, and languages to include, and map them to Brainfish collections.
Choose sync cadence: Set continuous sync via the Content Sync integrations scheduler with optional manual refresh.
Install in-product agent: Add the Brainfish snippet to your app or help center to surface contextual answers.
Monitor and improve: Use analytics on article effectiveness to update docs and refine prompts.

Once enabled, automatic sync begins and your AI agent responds using Helpjuice knowledge. Explore more connectors in the Integrations hub.

What results should I expect?

Teams typically see faster answers, fewer tickets, and clearer insight into what to fix as AI customer service scales.

Self-service rate: solved sessions ÷ total sessions. Customers like Smokeball reported results highlighted in their case study on reduced search-to-ticket ratio.
Ticket deflection: automated resolutions ÷ total intents, echoed in Smokeball’s self-serve to human reduction.
Time to first answer: median seconds to an in-product response from Brainfish.
Article freshness: percent of synced Helpjuice content updated within 30 days via auto-updating docs.
Coverage of top queries: intents with high-confidence answers ÷ top 100 intents from Brainfish analytics.

Helpjuice remains your knowledge base while Brainfish proves the impact in measurable, week-over-week trends.

FAQ

Does Brainfish replace Helpjuice?
No. Brainfish uses Helpjuice as your source of truth and brings those articles into your product with AI support agents.

How often does Brainfish sync with Helpjuice?
Brainfish runs scheduled background sync and supports manual refresh through auto-updating docs.

Is my API token secure?
Yes. Use scoped tokens with least privilege, store them encrypted in Brainfish, and rotate regularly. See the Helpjuice API documentation for token guidance.

Does it work in multiple languages?
Yes. Select locales in your connection so Brainfish answers in the user’s language based on synced Helpjuice content.

You can also review the Helpjuice knowledge base overview to understand article structure and permissions before connecting.

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