Helpjuice

Connect existing content from Helpjuice, so your AI agent can draw from content wherever to solve problems.

Bubble
Bubble
Bubble
Bubble
Bubble
Bubble
Bubble
Bubble
Bubble
Bubble
Bubble
Bubble
Bubble
Bubble
Bubble
Bubble
Bubble
Bubble
Bubble
Bubble
Bubble
Bubble
← Back

Customers want answers without leaving your product. But when content lives only in a standalone help center, people bounce back and forth, tickets spike, and teams get bogged down. The Brainfish + Helpjuice integration delivers AI customer service by keeping your Helpjuice knowledge base synced and using it to power in-product answers, guidance, and analytics. Brainfish turns your Helpjuice articles into instant, contextual help via AI support agents, while Customer Analytics shows what content resolves issues and what to improve.

Why should I connect Brainfish with Helpjuice?

Connecting Brainfish with Helpjuice lets you auto-sync knowledge and deliver AI answers inside your product.

Helpjuice stays your source of truth, and Brainfish makes it adaptive and available everywhere.

How does AI customer service work with Brainfish and Helpjuice?

Brainfish securely syncs your Helpjuice content, then uses it to answer questions contextually and learn from every interaction. You control cadence, locales, and field mapping to keep knowledge accurate and on brand.

  1. Connect Helpjuice in Brainfish and authenticate with a scoped API key from your Helpjuice account.
  2. Select the Helpjuice categories or collections and locales you want to sync as your knowledge source.
  3. Map Helpjuice fields like title, body, tags, and visibility to Brainfish knowledge fields.
  4. Set a sync cadence for auto-updating documentation and enable continuous refresh.
  5. Deploy AI support agents in-product and start answering user questions in context.

Content sync is managed alongside other sources in our Content Sync integrations. Learn more about Helpjuice as a knowledge base on the Helpjuice product overview.

What can I do with the Brainfish + Helpjuice integration?

You can deliver smarter support everywhere your users and team work.

  • Provide in-product answers sourced from Helpjuice articles without forcing a separate search.
  • Deflect common questions by guiding users through steps pulled from your how-to content.
  • Keep multi-language knowledge synced by selecting Helpjuice locales during setup.
  • Spot content gaps with analytics on unresolved queries and article effectiveness.
  • Proactively suggest help based on page, feature, or user context via ambient AI agents.

What are the benefits for each team?

Every team wins when Helpjuice powers Brainfish.

  • CX leaders:
    • Lower customer effort with help that finds the user.
    • Prove ROI with funnel and deflection insights in Customer Analytics.
  • Support teams:
  • Product teams:
    • See where users struggle and fix flows with product-friendly insights.
    • Measure which features need new docs or UI improvements.
  • Customer success:
    • Spend less time on how-to and more time on outcomes.
    • Share reliable, current answers sourced from Helpjuice.

How is this different from using Helpjuice alone?

Helpjuice alone is a strong knowledge base but is still a separate destination.

  • Helpjuice alone: Users leave your product to search, updates are easy to miss, analytics are article centric.
  • Brainfish + Helpjuice: Answers surface in-product via AI support agents, docs auto-update on a schedule, and analytics tie content to outcomes.

See our perspective in The Chatbot Graveyard on why most self-service fails and how to fix it.

When is the Brainfish + Helpjuice setup most valuable?

This integration shines when speed and accuracy matter most.

  • High ticket volume driven by common how-to questions.
  • Lean teams that need to scale support without more headcount.
  • Complex SaaS with onboarding friction and frequent releases.
  • Fast-changing documentation that must stay fresh across locales.

How do I set up the Brainfish + Helpjuice integration?

Setup is fast and secure, and sync starts immediately after you enable it.

  1. Connect Helpjuice in Brainfish and authenticate with a scoped API key from your Helpjuice account.
  2. Select the Helpjuice categories or collections and locales you want to sync as your knowledge source.
  3. Map Helpjuice fields like title, body, tags, and visibility to Brainfish knowledge fields.
  4. Set a sync cadence for auto-updating documentation and enable continuous refresh.
  5. Deploy AI support agents in-product and start answering user questions in context.

Find more options in our Integrations Hub and the Content Sync category.

What results should I expect?

Teams typically see higher self-service, lower volume, and faster time to answer once Helpjuice knowledge powers AI customer service.

  • Self-service success rate: answered sessions divided by total sessions. Customers like Smokeball report significant improvements in our customer stories.
  • Ticket deflection: percent of sessions that no longer create a ticket after receiving an answer.
  • Time to first answer: median time from question to first useful response in-product.
  • Article freshness: percent of Helpjuice articles synced within your target SLA.
  • Coverage of top queries: share of the top 100 queries with high-confidence answers.

Explore outcomes from peers like Smokeball on the Customers hub.

FAQ

Does Brainfish replace Helpjuice?
No. Helpjuice remains your knowledge base, and Brainfish makes that content ambient, contextual, and adaptive inside your product.

How often does Brainfish sync with Helpjuice?
You control the cadence, and auto-updating docs refresh content on schedule with manual syncs available anytime.

Is my API token secure?
Yes. Credentials are encrypted at rest and in transit, scoped to least privilege, and you can rotate tokens at any time.

Does it work with multiple languages?
Yes. Select which Helpjuice locales to sync, and Brainfish serves answers in the user’s language when content is available.

Keep exploring

No item found!