Confluence Integration

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Customers rely on Confluence for living documentation, but hunting through pages slows them down. The Brainfish + Confluence integration turns your wiki into in-product answers, synced knowledge, and actionable insights. Brainfish pulls selected Confluence spaces and labels, keeps content current, and delivers AI customer service inside your app with context-aware responses. Your team keeps Confluence as the source of truth while Brainfish’s agent handles repetitive questions and flags gaps through rich analytics.

Why should I connect Brainfish with Confluence?

Connecting Brainfish with Confluence lets you keep knowledge synced automatically and deliver AI-powered support inside your product.

Instant answers from your Confluence pages powered by AI support agents for in-product help.
Always-current docs through auto-updating documentation that syncs spaces on a schedule.
Ticket reduction as routine questions are handled by AI, freeing your Support and CX team for complex work.
Clear visibility with customer analytics that show resolved intents and content gaps.
Keep Confluence central while Brainfish activates it in the UI your users already use.

Learn how Confluence structures knowledge in the Confluence product overview.

How does AI customer service work with Brainfish and Confluence?

Brainfish ingests your chosen Confluence spaces, labels, and locales, then serves answers contextually where users need help. The system learns over time, improving answers and highlighting missing coverage.

Authenticate to Confluence using your Atlassian site URL, admin email, and an API token or OAuth 2.0 app.
Map Confluence spaces and labels to Brainfish collections so the right pages train the agent.
Choose a sync cadence and locales so Confluence updates flow in via Content Sync.
Install the in-product agent or SDK to surface answers where users work.
Monitor and improve with analytics to see resolved intents and fill content gaps.

You can browse similar imports on our Content Sync integrations. For technical details about Confluence, see the Confluence Cloud REST API and Atlassian API token guidance.

What can I do with the Brainfish + Confluence integration?

Deliver in-product answers sourced from selected Confluence spaces and labels.
Keep pages fresh with scheduled syncs and change detection.
Localize support by syncing multiple locales and variants.
Highlight stale or conflicting content using built-in analytics.
Guide users to human help only when needed, with rich handoff context.

What are the benefits for each team?

CX leaders

Reduce effort and improve CSAT by answering in the flow of work.

Lower time to first answer with AI support agents.
Track self-service performance with customer analytics.

Support teams

Cut repetitive tickets and focus on edge cases.

Auto-answer how-to questions using Confluence content.
Catch gaps early with deflection and escalation insights.

Product teams

See where users struggle and fix docs fast.

Measure query coverage and page effectiveness for product teams.
Close loops faster with auto-updating docs.

Customer success

Spend time on outcomes, not basic walkthroughs.

Give clients instant answers during onboarding.
Share links to the exact guidance Brainfish used.

How is this different from using Confluence alone?

Limitations of Confluence alone: users must search, content gets stale without process, and analytics show views not resolutions.
Advantages with Brainfish: answers appear in-product, pages update on schedule, and analytics reveal resolved intents and gaps.

Confluence alone: static pages and manual triage.
Brainfish + Confluence: adaptive support that learns and escalates with context.

When is the Brainfish + Confluence setup most valuable?

High ticket volume driven by repetitive how-to questions.
Fast-changing documentation maintained in Confluence.
Lean teams that need scale without headcount.
Complex SaaS with multi-step workflows and onboarding.

See our approach in Why Brainfish.

How do I set up the Brainfish + Confluence integration?

Authenticate to Confluence using your Atlassian site URL, admin email, and an API token or OAuth 2.0 app.
Map Confluence spaces and labels to Brainfish collections so the right pages train the agent.
Choose a sync cadence and locales so Confluence updates flow in via Content Sync.
Install the in-product agent or SDK to surface answers where users work.
Monitor and improve with analytics to see resolved intents and fill content gaps.

After enabling the source, automatic sync starts and your agent begins answering in minutes. Explore more options in the Integrations Hub.

What results should I expect?

Teams typically see faster resolutions, fewer tickets, and fresher documentation as AI customer service becomes the default path.

Self-service rate: resolved sessions ÷ total sessions. Customers like Smokeball report high success in the Smokeball case study.
Ticket deflection: bot-resolved intents ÷ total intents. See more outcomes on the Customers hub.
Time to first answer: median response time from agent to user question.
Article freshness: percent of synced Confluence pages updated within target window.
Top query coverage: percentage of top N queries with accepted answers.

We finally turned our Confluence pages into instant, in-product answers that cut busywork for everyone.

FAQ

Here are short answers to the most common questions about this integration.

Does Brainfish replace Confluence?

No. Confluence remains your source of truth. Brainfish activates that knowledge with AI support agents that answer in your product.

How often does Brainfish sync with Confluence?

Brainfish syncs on a schedule you choose and supports manual refreshes through auto-updating docs.

Is my API token secure?

Yes. Use least-privilege Atlassian API tokens or OAuth 2.0. Rotate tokens regularly and restrict scopes to read-only.

Does it work with multiple languages?

Yes. Select locales during setup and Brainfish will answer in the user’s language when content is available.

Keep exploring

Browse all connections in the Integrations Hub.
See similar imports under Content Sync integrations.
Understand our AI support agents and auto-updating docs.
Dive into insights with customer analytics and read customer stories.
Learn our philosophy in Why Brainfish or request a demo.

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