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Workflow Agent assist & escalation

Resolve-or-draft

Any ticket → attempt end-to-end resolution; where it can't complete, draft the agent note and customer reply in-ticket with every lookup already done and cited.

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At a glance Scale115-agent teamMeasured asCost per agent Runs on Zendesk any backend

See every step the workflow takes.

Any ticket

No pre-sorting — the workflow takes whatever arrives.

Attempt end-to-end resolution

Run the whole thing where it can be run, and close it.

Resolution agent

Draft where it cannot finish

Code

Write the agent note and the customer reply in-ticket instead of stopping silently.

Reply drafting agent

Cite every lookup

The agent sees what was checked and where each fact came from.

Run complete

Run it on the systems you already use.

Or anything else you run. If it has a REST or GraphQL API, an MCP server or a database we can reach, the workflow runs against it.

Knowledge & content ConfluenceSharePointGoogle DriveNotionGuruDocument360Contentful
Ticketing & support FreshdeskIntercomSalesforce Service CloudHubSpotFrontGorgiasHelp ScoutKustomerGladlyZoho DeskDixaRe:amazeServiceNowJira Service Management

See this running on your stack.

Most workflows like this one ship in under two hours.

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No engineering sprint required.