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Workflow Agent assist & escalation

Agent assist across scattered knowledge

Agent opens a case → search every knowledge location at once, autocomplete the reply, surface the internal doc they'd otherwise hunt for.

Book a demo How it runs
At a glance Typical result20% handle-time improvement Runs on SharePoint Drive Confluence

See every step the workflow takes.

Agent opens a case

The moment before they start hunting through four systems.

Search every location at once

Code

SharePoint, Drive and Confluence together, in one query.

SharePointConfluenceDrive

Autocomplete the reply

Code

Draft in the agent’s own voice from what the search actually returned.

Reply autocomplete agent

Surface the internal doc

Put the page they would have gone looking for directly in front of them.

Run complete

Run it on the systems you already use.

Or anything else you run. If it has a REST or GraphQL API, an MCP server or a database we can reach, the workflow runs against it.

Knowledge & content Google DriveNotionGuruDocument360Contentful
Ticketing & support ZendeskFreshdeskIntercomSalesforce Service CloudHubSpotFrontGorgiasHelp ScoutKustomerGladlyZoho DeskDixaRe:amazeServiceNowJira Service Management

See this running on your stack.

Most workflows like this one ship in under two hours.

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No engineering sprint required.