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MFA reset & risk-lock release

Can't authenticate → verify by text, confirm against the identity record, issue the enrolment reset link or release the risk lock — on chat and phone alike.

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At a glance VolumeTop driver · 50/50 call and chat Runs on Duo directory Amazon Connect

See every step the workflow takes.

“I can’t log in”

Authentication is failing, on chat or on the phone.

Verify by text

Code

Confirm the person is who they say before touching their access.

SMS verification agent

Confirm against the directory

Code

Check the identity record in Duo and the directory for the real account state.

Duo

Reset or release

Issue the enrolment reset link, or release the risk lock, in the same conversation.

Run complete

Run it on the systems you already use.

Or anything else you run. If it has a REST or GraphQL API, an MCP server or a database we can reach, the workflow runs against it.

Identity & access OktaAuth0OneLoginPing IdentityPersonaCheckr
Ticketing & support ZendeskFreshdeskIntercomSalesforce Service CloudHubSpotFrontGorgiasHelp ScoutKustomerGladlyZoho DeskDixaRe:amazeServiceNowJira Service Management

See this running on your stack.

Most workflows like this one ship in under two hours.

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No engineering sprint required.