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MFA reset & risk-lock release

Logins & access

Can't authenticate → verify by text, confirm against the identity record, issue the enrolment reset link or release the risk lock — on chat and phone alike.

Volume
Top driver · 50/50 call and chat
Systems
Duo directory Amazon Connect View all 24

How the workflow runs

  1. “I can’t log in”

    Trigger

    Authentication is failing, on chat or on the phone.

  2. Verify by text

    Action

    Confirm the person is who they say before touching their access.

    SMS verification agent

  3. Confirm against the directory

    </>

    Check the identity record in Duo and the directory for the real account state.

    Duo

  4. Reset or release

    Issue the enrolment reset link, or release the risk lock, in the same conversation.

Also works with

Identity & access

  • Okta
  • Auth0
  • OneLogin
  • Ping Identity
  • Persona
  • Checkr

Ticketing & support

  • Zendesk
  • Freshdesk
  • Intercom
  • Salesforce Service Cloud
  • HubSpot
  • Front
  • Gorgias
  • Help Scout
  • Kustomer
  • Gladly
  • Zoho Desk
  • Dixa
  • Re:amaze
  • ServiceNow
  • Jira Service Management

Or anything else you run. If it has a REST or GraphQL API, an MCP server, or a database we can reach, the workflow runs against it — however many systems one job needs.

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