ReadMe v1 + v2

Customers stall when docs are out of date, buried, or hard to search. The Brainfish + ReadMe integration solves that by pulling your ReadMe guides and API reference into Brainfish, then delivering in-product answers the moment a user needs help. Knowledge stays synced from ReadMe, and you get visibility into what works through analytics. Together, Brainfish and ReadMe turn documentation into AI customer service that is instant, contextual, and measurable.

With ReadMe as your documentation hub and Brainfish as your ambient support layer, your team reduces tickets, your product feels easier, and your customers get accurate guidance without leaving their flow.

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Why should I connect Brainfish with ReadMe?

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Connecting Brainfish with ReadMe lets you keep knowledge synced automatically and deliver AI-powered answers inside your product.

By linking your ReadMe project to Brainfish, you get immediate value:

• Fast, contextual answers powered by your docs and delivered by AI support agents for in-product help.
• Always-current content through auto-updating documentation that mirrors ReadMe changes.
• Lower ticket volume as repetitive questions are handled autonomously so your Support and CX team can focus on complex issues.
• Insight on what content works with customer analytics that show which queries succeed and where gaps exist.

ReadMe remains your source of truth while Brainfish makes it actionable for customers and agents everywhere they work.

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How does AI customer service work with Brainfish and ReadMe?

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Brainfish syncs your ReadMe documentation and uses it to answer questions, guide users, and escalate when needed. The AI observes outcomes, learns over time, and highlights missing or unclear docs through analytics.

Setup is simple, and it runs through our Content Sync integrations so your team is not stuck with manual updates.

1. Authenticate to ReadMe: Enter your ReadMe project subdomain and API key in Brainfish to authorize secure access.
2. Map fields: Map ReadMe categories, guides, and reference pages to Brainfish collections for clean structure.
3. Set sync cadence: Choose continuous or scheduled sync to keep articles fresh without manual work.
4. Install the in-product agent: Add the Brainfish widget or SDK to your app so answers appear where users need them.
5. Monitor and improve: Track resolutions in analytics, fix gaps, and refine prompts for better accuracy.

For a technical overview of ReadMe’s content API, see the ReadMe API reference and the ReadMe documentation platform.

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What can I do with the Brainfish + ReadMe integration?

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• Deflect how-to questions with precise answers sourced from ReadMe guides and API docs.
• Surface step-by-step guidance and code snippets directly inside your product workflow.
• Keep versioned documentation in sync so users always see the right instructions for the version they use.
• Route edge cases to your team with full context while Brainfish handles the rest.
• Spot stale or missing docs using trends in analytics for product and docs teams.

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What are the benefits for each team?

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CX leaders

Reduce customer effort and raise CSAT.

• Deliver proactive help with ambient AI agents that meet users in-product.
• Prove impact with measurable deflection and experience analytics.

Support teams

Cut repetitive tickets and resolve faster.

• Hand off common questions to AI and focus on complex cases via workflows built for support.
• Use synced ReadMe content that is always accurate and easy to cite.

Product teams

Remove friction in onboarding and adoption.

• See where users get stuck through customer analytics and improve docs fast.
• Keep product help contextual for product-led support.

Customer success

Spend less time explaining features.

• Point customers to concise answers in-product so meetings focus on outcomes.
• Share trustworthy links to ReadMe pages that Brainfish already uses to resolve questions.

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How is this different from using ReadMe alone?

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• ReadMe alone: Users must leave your app and search a help center.
• With Brainfish: Answers appear in context via embedded AI agents.

• ReadMe alone: Updates rely on manual checks and indexing.
• With Brainfish: Knowledge stays fresh with auto-updating docs.

• ReadMe alone: Limited insight into resolution quality in-product.
• With Brainfish: Analytics reveal what solves problems and what does not.

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When is the Brainfish + ReadMe setup most valuable?

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• High ticket volume from repeat how-to and API usage questions.
• Fast-changing docs after frequent product releases or version updates.
• Lean support teams that need leverage, not headcount.
• Complex SaaS where in-product guidance beats long articles.

Learn how we approach this problem in Why Brainfish.

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How do I set up the Brainfish + ReadMe integration?

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Setup is quick and secure. Use a scoped ReadMe API key with least privilege and rotate it regularly.

1. Authenticate to ReadMe: Enter your ReadMe project subdomain and API key in Brainfish to authorize secure access.
2. Map fields: Map ReadMe categories, guides, and reference pages to Brainfish collections for clean structure.
3. Set sync cadence: Choose continuous or scheduled sync to keep articles fresh without manual work.
4. Install the in-product agent: Add the Brainfish widget or SDK to your app so answers appear where users need them.
5. Monitor and improve: Track resolutions in analytics, fix gaps, and refine prompts for better accuracy.

Once enabled, automatic sync starts and your AI customer service is live. You can browse other options in the Integrations Hub.

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What results should I expect?

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Teams typically see faster answers, fewer tickets, and fresher docs as AI customer service becomes the default path.

• Self-service rate: Resolved by AI queries ÷ total queries. Customers like Smokeball have reported high success in our customer stories.
• Ticket deflection: Tickets avoided due to AI answers ÷ baseline tickets.
• Time to first answer: Median seconds to first helpful response in-product.
• Article freshness: Percent of synced articles updated within the last 30 days.
• Top query coverage: Top 50 customer questions with at least one high-confidence answer.

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“Brainfish turned our docs into real-time guidance. We cut repetitive tickets and kept content fresh without more headcount.”

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See outcomes like a 74 percent drop in search-to-ticket rate in the Smokeball case study at how Smokeball reduced search-to-tickets and additional results at Smokeball’s self-serve to human reduction.

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FAQ

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Does Brainfish replace ReadMe?
No. Brainfish uses ReadMe as your source of truth and brings that knowledge into your product through AI support agents.

How often does Brainfish sync with ReadMe?
Sync runs automatically on the cadence you set, and manual refresh is available through auto-updating docs controls.

Is my ReadMe API token secure?
Yes. Credentials are encrypted at rest and in transit. Use scoped keys with least privilege and rotate regularly. Brainfish also supports signed webhooks when applicable.

Does it work with multiple languages?
Brainfish can serve multilingual experiences. If your content spans projects or versions in ReadMe, we sync those sources and respond in the user’s selected language where available.

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Keep exploring

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• Explore all integrations in the Integrations directory.
• See more sync options in Content Sync integrations.
• Learn how agents work in AI support agents.
• Keep knowledge current with Auto-Updating Docs.
• Measure impact using Customer Analytics.
• Understand our approach in Why Brainfish and browse customer stories.
• Ready to see it live? Get a demo.