ReadMe v1 + v2

Customers should not have to leave your product to find answers. Yet with fast-moving docs, multiple versions, and developer-heavy audiences, self-serve support often breaks. The Brainfish + ReadMe integration turns your ReadMe documentation across v1 and v2 into in-product help that answers questions instantly. Brainfish syncs your ReadMe content automatically, powers ambient AI support agents where users need it, and shows which topics drive outcomes through analytics. Together, Brainfish and ReadMe deliver AI customer service that is accurate, current, and effortless for your team and your users.

Why should I connect Brainfish with ReadMe?

Connecting Brainfish with ReadMe keeps docs synced automatically and delivers AI-powered answers inside your product.

• Instant answers from your ReadMe guides and references delivered by AI support agents without forcing users to search.
• Always current knowledge with auto-updating documentation that syncs changes from ReadMe on a schedule.
• Lower ticket volume as repetitive developer and end-user questions are handled by AI, helping your Support and CX team focus on complex issues.
• Clear visibility into what helps users with Customer Analytics that show article effectiveness and content gaps.

How does AI customer service work with Brainfish and ReadMe?

Brainfish uses your ReadMe content as a single source of truth, then answers questions contextually and learns from outcomes. Setup takes minutes and sync stays automatic via our Content Sync integrations.

1. In Brainfish, open Knowledge and choose ReadMe as a content source.
2. Authenticate with your ReadMe project subdomain and a scoped API key created in ReadMe settings.
3. Select versions and categories to sync across v1 and v2, including any locales you support.
4. Map fields like title, body, tags, and visibility to Brainfish properties.
5. Set your sync cadence, enable the source, and start the initial import.

To learn more about ReadMe’s platform, see the ReadMe developer documentation and the overview of ReadMe versions.

What can I do with the Brainfish + ReadMe integration?

Turn static docs into adaptive, in-product help that resolves issues faster.

• Deflect common how-to and API questions by answering directly from your ReadMe guides and reference content.
• Provide contextual help in onboarding flows, settings pages, and error states using in-product AI agents.
• Support multiple documentation versions such as v1 and v2, routing answers to the user’s current plan or SDK version.
• Surface code snippets and step-by-step instructions from ReadMe, formatted clearly for quick copy and use.
• Identify gaps in docs with analytics on unanswered queries and fix them once in ReadMe.

What are the benefits for each team?

Every team gains faster answers and better signal from the same ReadMe content.

CX leaders

• Reduce customer effort and keep help inside the product experience for your users.
• Prove impact with outcome metrics in Customer Analytics.

Support teams

• Deflect repetitive tickets with AI agents that handle FAQs from your ReadMe hub.
• Spend more time on escalations and fewer hours triaging simple issues.

Product teams

• See where users struggle and improve flows with data from product-focused analytics.
• Ship changes with confidence knowing auto-updating docs keep answers fresh.

Customer success

• Resolve configuration and adoption blockers quickly with precise snippets pulled from ReadMe.
• Give customers faster time to value by embedding guidance where they work.

How is this different from using ReadMe alone?

ReadMe alone is a great knowledge base, but it still expects users to search and interpret articles.

• ReadMe alone: static help center that users must open and search.
• ReadMe alone: manual upkeep can leave articles stale or misaligned with product changes.
• ReadMe alone: limited feedback loop on whether content truly resolved issues.

• Brainfish + ReadMe: ambient answers inside your app via AI support agents.
• Brainfish + ReadMe: auto-updating docs keep knowledge current across v1 and v2.
• Brainfish + ReadMe: analytics tie content to resolution and product outcomes.

When is the Brainfish + ReadMe setup most valuable?

It shines when your product and docs change quickly and your team is lean.

• High ticket volume from recurring how-to or API questions.
• Frequent documentation updates across versions or SDKs.
• Complex SaaS with technical onboarding and integration work.
• Lean support teams that need scalable AI customer service.

See the philosophy behind this approach on Why Brainfish.

How do I set up the Brainfish + ReadMe integration?

Setup is quick and secure with scoped tokens and least privilege.

1. In Brainfish, go to Knowledge and select ReadMe as the source.
2. Authenticate using your ReadMe project subdomain and a scoped API key from ReadMe.
3. Choose which versions and categories to sync across v1 and v2, plus any locales.
4. Map core fields such as title, body, tags, and visibility to Brainfish.
5. Set your sync cadence and enable the source to begin the initial import.

Once enabled, Brainfish starts automatic sync and your AI agent uses ReadMe content immediately. Explore more options in the Integrations Hub and our Content Sync category. For ReadMe details, see the versions guide and the developer docs.

What results should I expect?

Teams see higher self-serve rates, fewer tickets, and faster answers when Brainfish powers AI customer service with ReadMe content.

• Self-service success rate: resolved sessions divided by total sessions, often 60 to 90 percent with strong docs.
• Ticket deflection: percent of common queries handled by AI without escalation.
• Time to first answer: median seconds from question to first helpful response in-product.
• Article freshness: share of answers coming from content updated in the last 30 days via auto-updating documentation.
• Coverage of top queries: portion of the top 100 queries answered from ReadMe content.

Customers like Smokeball achieved a 92 percent self-service success rate and major ticket reductions, as shown in how Smokeball reduced search-to-tickets by 74 percent and cut its self-serve to human rate by over 50 percent. Explore more results on our Customers hub.

FAQ

Does Brainfish replace ReadMe?

No. ReadMe stays your source of truth for documentation while Brainfish delivers contextual, in-product answers using that content.

How often does Brainfish sync with ReadMe?

Brainfish syncs automatically on a schedule you set, and you can trigger on-demand refreshes at any time.

Is my API token secure?

Yes. Brainfish encrypts credentials at rest and in transit, supports scoped tokens and least-privilege access, and encourages key rotation in line with security best practices outlined in the ReadMe developer documentation.

Does it work with multiple languages and versions?

Yes. You can sync locales and multiple documentation versions such as v1 and v2, then route answers based on user context.

Keep exploring

• Browse all integrations in the Integrations Hub.
• See more Content Sync integrations for your knowledge sources.
• Deliver in-product help with AI support agents.
• Keep knowledge fresh with auto-updating docs.
• Measure outcomes in Customer Analytics.
• Understand our approach on Why Brainfish and meet our customers.
• See Brainfish in action with a live demo.