Explain this charge

Unrecognised charge → retrieve the transaction, resolve the plan and period, check proration and trial conversion, answer in plain language.

How the workflow runs

1. “Why was I charged?”

   Trigger

   A customer queries a charge they do not recognise.

2. Retrieve the transaction

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   Pull the charge, the plan it belongs to and the billing period it covers.

3. Resolve the maths

   Logic

   Check proration and trial conversion so the number on the statement is fully accounted for.

   Proration agent

4. Answer in plain language

   Explain the charge in one reply, without sending the customer to a pricing article.