Microsoft Teams

Microsoft Teams Integration: Verified Knowledge Answers, Right in Your Channels

Your team works in Microsoft Teams.

Product questions land in channels. New joiners ping managers instead of finding answers. Internal support threads spiral because nobody knows who has the definitive answer.

Your knowledge base has everything your team needs. But it lives in a separate tab that nobody opens mid-conversation.

Brainfish connects your knowledge base directly to Microsoft Teams, so your team gets accurate, cited answers without leaving the channel where the question was asked.

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What Is the Brainfish Microsoft Teams Integration?

The Brainfish Teams integration brings your knowledge base into Teams through an AI-powered bot. Anyone in a configured channel can @mention Brainfish to get a grounded, sourced answer — right in the thread, in real time.

It's the same pattern Slack teams have been using with Brainfish for months. The same admin controls, the same knowledge base, the same cited answers in-thread — now for organisations that run on Microsoft.

With Brainfish in Teams:

• @mention @Brainfish in any configured channel
• Ask a product, process, or support question
• Receive an AI-generated answer sourced from your approved knowledge base
• See inline citations linked back to the original articles
• Continue the conversation in the thread with follow-up questions

No context-switching. No pinging the person who knows. No repeating the question in a ticket.

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How Brainfish Works Inside Microsoft Teams

When a user types @Brainfish in a Teams channel:

1. The bot processes the message in the context of the thread
2. It searches your connected Brainfish knowledge base
3. It retrieves the most relevant, approved content
4. It generates a clear answer and surfaces inline citations
5. It applies AI guardrails tied to your company's verified content

Brainfish only operates in channels where it has been configured and invited. It does not access channels, private messages, or team spaces it hasn't been explicitly granted access to. Channel-level control means governance stays with your team.

Threaded conversations work naturally — reply to Brainfish in the thread to ask follow-up questions without re-mentioning the bot.

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What Changes After You Connect Brainfish to Teams

Product Questions Stop Clogging Channels

Every recurring question that gets answered in a channel thread is a question that doesn't become a DM to a senior person, a support ticket, or an unresolved search. Over time, channels become quieter and more productive — questions get answered, people move on, work happens.

New Team Members Ramp Faster

Onboarding friction is mostly a knowledge access problem. New joiners don't know where to look, don't know what's accurate, and don't know who to ask without looking like they don't know anything.

With Brainfish in Teams, new joiners can ask any question in the channel they're already in and get an answer grounded in your actual product knowledge. No hunting through Confluence. No pinging managers for basics. The institutional knowledge that usually takes months to absorb is available from day one.

Your Most Experienced People Get Their Time Back

Every "quick question" that gets routed to an expert via DM or an @mention is time pulled away from higher-value work. Brainfish handles the questions that your knowledge base can already answer — which, for most teams, is the majority of internal support volume.

Your experts focus on the edge cases, the escalations, the situations that genuinely require human judgment.

Knowledge Answers Reach the Right Teams

Many organisations have Teams-native teams — support, finance, legal, operations — who don't use Slack and have been excluded from the Brainfish knowledge layer as a result. The Teams integration brings Brainfish to wherever your people actually work, not just the parts of the org that happen to use Slack.

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What Makes This Different from Teams AI or Generic Bots

Microsoft Teams has built-in AI features and a growing ecosystem of chatbots. Most of them generate responses from open internet data or a general LLM.

Brainfish is a knowledge base integration — not a generic chatbot.

Your content, not the internet. Every answer Brainfish gives is grounded in your approved, maintained knowledge base. It doesn't drift into generic advice or hallucinate details about your product.

Inline citations. Every response links back to the source article in your knowledge base. Your team can verify any answer in one click.

Admin-scoped channel control. Brainfish only answers in channels where it's been configured. You control exactly where it operates.

Same knowledge base as every other Brainfish channel. Whether your team asks questions in Teams, Slack, your help center, or your product widget — they're all pulling from the same verified knowledge. Answers are consistent across every surface.

Analytics. Teams activity is tracked separately in the Brainfish analytics dashboard, so you can see what Teams users are asking, what's being answered well, and where knowledge gaps exist.

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Who It's For

Enterprise support and CS teams running Microsoft 365 as their primary stack. Brainfish gives them the same @mention-to-answer pattern that Slack-native organisations have had for months.

Hybrid Slack/Teams organisations where some teams or business units run on Teams. One knowledge base, consistent answers across both platforms.

New joiners and growing teams who need fast access to institutional knowledge without draining senior team members.

CS leaders managing a mixed-platform org who want one AI knowledge layer that works everywhere their people work.

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How to Set Up

1. Log in to your Brainfish dashboard and navigate to Settings → Integrations
2. Select Microsoft Teams and follow the connection steps
3. Authenticate with your Microsoft 365 tenant
4. Choose which Teams channels to activate Brainfish in
5. Configure channel scope and admin controls

Full setup instructions are in the Brainfish help center.

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FAQ

Does this work with our existing Microsoft 365 / Teams setup?Yes. The integration connects to your existing Teams environment. No new software, no separate platform, no replacement of anything you already use.

Can we control which channels Brainfish is active in?Yes. Admin controls let you scope Brainfish to specific channels. It only operates where you've explicitly enabled it.

How is Teams activity tracked in analytics?Teams activity is attributed separately in the Brainfish analytics dashboard, so you can distinguish Teams usage from Slack, help center, and widget activity.

Does it support multiple languages?Brainfish supports the languages in your connected knowledge base. If your content is multilingual, answers will reflect the language of the matched content.

We're a Slack-first org — should we still connect Teams?If any part of your organisation runs primarily on Teams, yes. You'll get consistent answers across both platforms from the same knowledge base, and your Teams users will have access to the same knowledge layer your Slack users already have.

Is this available for all Brainfish plans?Teams is available on current Brainfish plans. Reach out to your account team for specific plan details.

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Keep Exploring

• Connect Microsoft Teams — full setup guide
• Slack Integration — the original @mention pattern
• Brainfish AI Agents — AI support that works across every channel
• Integrations — see all the tools Brainfish works with

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