Give your support team an unfair advantage.

A personalized AI agent for every customer. Grounded in your real docs and tickets, deployed across every channel, citing every answer.

The Brainfish advantage

Introducing the Self-updating Knowledge Layer.

Your AI knows exactly what your best SME knows.

Everything about your product in one place.

01

See every page, doc, and data source your agent is drawing from. Full visibility into your knowledge layer means no surprises in production.

  • All connected sources in a single view
  • Monitor live data connections and sync status
  • Spot gaps before your customers do

Upload once. Your knowledge updates itself.

02

Drop in videos, PDFs, call recordings, or any asset and Brainfish automatically extracts the knowledge and turns it into structured, usable content.

  • Supports video, audio, documents, and more
  • Auto-generates and updates pages from raw assets
  • No manual formatting or copy-pasting required

Your knowledge base, as a copilot.

03

Ask Brainfish anything about your content and get instant answers, edits, and new pages drafted on the spot. Less time managing docs, more time improving them.

  • Query your entire knowledge layer in plain language
  • Edit and create content with AI-assisted suggestions
  • Turn insights into action without leaving the editor
Channels

Meet your customers where they already are.

Brainfish agents run natively across every channel your customers use, with the same knowledge layer powering every answer.

Chat

Embed a Brainfish agent directly on your site or product. Resolves support questions on the spot without sending customers elsewhere.

Help Center

Transform static support docs into a dynamic, AI-powered experience. Customers find answers faster and your content stays accurate automatically.

Dev Docs

Give developers an agent that understands your product at a code level. Less time hunting through docs, more time building.

Slack

Bring your Brainfish agent into Slack so customers and internal teams can get answers without switching context.

MS Teams

Deploy a Brainfish agent inside Microsoft Teams for instant, accurate support across your organization or customer base.

Salesforce Email

Brainfish connects to Salesforce to help your team resolve email-based support requests faster, with AI-drafted responses grounded in your knowledge layer.

Distribution Agent
Brainfish distribution agent answering a subscription upgrade question

One agent.
Every channel.

Each channel runs its own Brainfish agent, trained on your knowledge layer and built to handle real questions from real users. Consistent, accurate, and always on.

  • Draws from the same knowledge layer across every touchpoint
  • Handles volume without degrading answer quality
Skills
Brainfish skills list showing escalation, support SOP, citations, brand tone, and billing rules

Teach your agent how to handle anything.

Skills are custom instructions you create to shape how your agent responds in each channel. Train it to match your tone, follow your process, and know when to go further.

  • Set rules for tone, scope, and escalation
  • Update skills without redeploying your agent
Workflows & Actions
Brainfish workflow action steps for refund request handling and Zendesk handoff

Your agent doesn't just answer. It acts.

Connect your agent to the tools your team already uses. From triggering workflows to handing off to a human in Zendesk, your agent can do more than respond.

  • Trigger workflows automatically based on conversation context
  • Hand off to a live agent in Zendesk and other support platforms with one instruction
Knowledge

Your knowledge needs to be structured for AI.

Brainfish enables you to connect & structure every piece of product knowledge in one place. Leverage an AI-native knowledge base, and sync live connections to the tools, videos, and threads where your knowledge lives.

Brainfish knowledge editor with pages tree and editable product documentation

Knowledge base

A clean, intuitive editor designed for support and product teams. Write, update, and organize the content your agents use to answer questions, without needing a developer to make it work.

  • Organize pages by product, topic, or audience
  • Updates reflect across every connected agent instantly
Brainfish external sources list including Intercom, Chorus, Notion, Mintlify, and GitLab

External Data, connected

Your team's knowledge doesn't live in one place. Brainfish connects directly to the tools you already use and keeps your agents up to date as that content changes.

  • No manual copying or reformatting required
  • Connections stay live so your agents never go stale
  • Works alongside your CMS content in a single knowledge layer
Analytics

Know what's working. Fix what isn't.

Brainfish gives you a full picture of how your agents are performing, how healthy your knowledge base is, and what to do next. No digging through logs or exporting CSVs required.

Channel & Agent Analytics
Brainfish channel analytics chart showing discoveries created by source

See exactly how your agents are performing.

Real-time metrics across every channel so you always know how your agents are handling customer questions, where confidence is high, and where answers are falling short.

  • Full conversation history across all channels
  • Channel-level stats on volume, resolution, and deflection
  • Spot underperforming agents before customers notice
Content Analytics
Brainfish content analytics showing top knowledge gaps and issue themes

A live health check on your knowledge base.

Track the state of your content at a glance. See what's been written, what's been updated, and how much of your knowledge base was built automatically by Brainfish.

  • Pages created and updated over time
  • Articles and suggestions generated from knowledge uploads
  • Identify stale or low-coverage content areas
  • Measure the impact of every content change
Insights and Themes
Brainfish analytics metrics for resolution rate, deflection, CSAT, and average response

Turn data into your next best action.

Brainfish surfaces the patterns buried in your analytics and turns them into clear, prioritized recommendations. So instead of interpreting charts, you're improving your product.

  • Themes surfaced from real customer conversations
  • Actionable suggestions to improve content and agent setup
  • Prioritized by impact so you know where to start
  • Closes the loop between performance data and better support

Build an AI agent that knows your customers.

We'll use your actual docs and customer data. No sales theatre. You'll leave with a working agent against your own content.

Book a demo