Five AI Agents to Complement Your CX team
April 26, 2025
Customer experiences are a journey, not siloed departments, but most companies treat support, documentation, onboarding and technical help as disconnected functions. Brainfish's five ambient AI agents work as a unified team—writing documentation automatically, personalizing onboarding, preventing support tickets before they happen, handling complex technical issues, and tailoring experiences to different user types. Unlike traditional chatbots that promise deflection but deliver frustration, these agents observe how users actually interact with your product, sharing context and insights across the entire experience. Together, they transform CX teams from reactive firefighters to partners, letting humans focus on creative work while the agents handle routine tasks with proven results like 92% self-service rates and support NPS jumping from 60 to 77.
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