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Pricing that scales with the way you work, not the seats you fill.

A single platform fee covers the team. Add what you need, when you need it, and pay for outcomes, not headcount.

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Base

Platform

The full-service platform for SMB to enterprise. Everything you need to transform self-service from laggard to growth engine.

5
Platform seats
5,000
Queries / month
1:1
Dedicated Account Manager
Includes
AI Support Agents Deployed natively in each channel
Knowledge Discoveries Auto-updates across knowledge layer
Internal Copilots Ask Brainfish, real-time guidance for your team
Proactive Nudges Notification & in-product alerts
Customer Analytics Queries & resolution rates
Add-on

AI Actions

Automate workflows & solve advanced support tasks with custom API integrations.

  • APIs, tool-calls, MCP, callbacks
  • Purchase in quantities of 5 actions
  • No-code & low-code config
Add-on

Integrations

Connect seamlessly with your existing tech stack, knowledge in, answers out.

  • Helpdesks, CRMs, knowledge bases
  • Identity providers (Okta, Azure AD)
  • Analytics & data warehouse syncs
Add-on

Localization

AI-powered support in 100+ languages, and geo-specific hosting.

  • Real-time translation for AI answers
  • Region-specific content
  • Localized admin platform
Add-on

Seat & query upgrades

Scale your team and usage as you grow. No cliffs, no gotchas, no overage panic.

  • Additional admin / editor seats
  • Additional queries (per 1,000)
  • Volume discounts at every tier
Contact sales now See the product

Different stage?
different deal.

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For Startups

For startups who recognize the importance of cutting-edge experience for their business.

  • Lower annual commitment
  • Designed for lean teams
  • Scales as you grow
Request pricing

For Enterprise

For larger organizations that need more flexibility and control. A custom engagement tailored to your requirements.

  • Custom scope & pricing
  • MSA and SSO support
  • Localized hosting available
FAQ

Common questions.

What is Brainfish in simple terms?

Brainfish is an AI self-service agent that delivers in-product assistance to your users both proactively and reactively, throughout the customer journey, outperforming both resource-heavy in-house builds and shallow AI bandaids.

How does Brainfish work?

Brainfish ingests your existing knowledge sources (help center, Notion, Drive, transcripts, support tickets) into a continuously updated knowledge layer, then surfaces grounded, cited answers wherever your users actually are: in-product, in Slack, in Teams, or in your CRM. Every answer is traceable back to a source article.

What is a user session?

A user session is a single conversation with Brainfish — anywhere from a one-shot query to a multi-turn back-and-forth. Sessions are bounded by 30 minutes of inactivity. The 5,000 monthly queries on Platform are user sessions.

How does this work from a data privacy perspective?

Brainfish is SOC 2 Type II and ISO 27001:2022 certified. Models are not trained on your data. Sensitive fields are obfuscated before any snapshot is taken; snapshots are processed and discarded by default. We host in US, EU, and AU regions and offer customer-managed encryption keys for enterprise.

Can I exceed this in EU region?

Yes. EU hosting is available on Platform and above with no quota differences from the US region. SLAs and support are identical. Data residency stays inside the EU; we don't egress to other regions for inference or storage.

Does this work with my existing content?

Yes. Brainfish ingests from Notion, Confluence, Google Drive, Loom, Zendesk, Salesforce Knowledge, Help Scout, Helpjuice, Mintlify, ReadMe, OpenAPI specs, websites, and any HTTP source via API. We also auto-detect content drift so your knowledge base stays current as your product ships.

Do you have a startup plan?

Yes, heavily discounted incentives for early-stage startups. Up to $1M USD in funding, under 2 years old, fewer than 5 employees.

Get a quote, then see what Brainfish can do with your data and knowledge.

Book a demo