AI that Learns Your Product to Teach Everyone Else
Build one source of product truth that empowers customers to help themselves, while making your teams unstoppable.
The AI System of Record for Your Product
By 2026, Brainfish will be the single-source of truth for product knowledge that transforms how people experience software.
We're building toward a future where your product adapts to each user, learns from every interaction, and makes expertise feel effortless.
Support Isn’t Broken, But the Way We Deliver It Is
Your support team has insights that could transform your product. If only they weren't drowning in tickets. If only documentation didn't take 500 hours a year. If only knowledge wasn't trapped in five different tools and one person's head.
Meanwhile, tickets triple while headcount stays flat. Your team burns out answering the same questions. And you're blind to why users actually struggle.
Stop Reacting.
Start Preventing.
Stop Reacting.
Start Preventing.
COO & Co-Founder
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COO at CareMaster
Full-Stack AI Agents for Self-Service
Brainfish learns from your demo videos, existing knowledge sources, and real user interactions, delivers answers exactly when they’re needed, and tracks every interaction to show what to improve next.
Knowledge Creation & Curation
- Dynamically builds your knowledge base from real user behavior
- Keeps documentation relevant without manual effort
- Powers walkthroughs and onboarding with accurate guidance
Video to Knowledge
Turn rich video content and session recordings into entire knowledge bases in minutes.
Source Curation
Bring every source of product knowledge for your customers and team into one centralized place.
Answer Distribution
- Delivers help exactly when and where users need it.
- AI-powered support that feels intuitive, not intrusive
- Works across languages, channels, and platforms
AI Agents for Self-Service
Best-in-class AI agents that deliver instant generated answers to customers using text, imagery, videos and more.
Nudges
Lightweight, non-intrusive guidance to point the users in the right direction.
Agentic Actions
Enable your AI agents to serve users with the same tools as your team, performing complex tasks, API calls, and dynamic data.
Customer Analytics & Thematic Insights
- Brings together customer questions, interactions, and behaviors across self-service channels.
- It shows you exactly what is working and where customers are getting stuck.
- The findings flow back into your knowledge, agents, and product for continuous improvement.
Performance Insights
Understand how your AI agents perform, where customers have knowledge gaps, and get first-hand insight into customer needs
AI Evaluations + Training
Breakdown AI answers by knowledge source and see where opportunities exist for content, or messaging improvements.
Business Impact
Clear metrics on AI resolutions, CSAT, content gaps, threads created by your users and more.
Not Just Automated. Appreciated.
"We're super impressed with the level of support you have shown us to date, and the product's efficacy after just a few months of working together."
"All the other options needed us to spend a lot of time onboarding, time we already didn’t have! Brainfish let us leverage our existing knowledge base to increase CX efficiency with near-zero upfront effort."
“Brainfish freed our Customer Care team from handling routine queries so they could focus on solving the complex challenges our community faces that truly required human expertise.”
Brainfish Solves Your Biggest Support Challenges End to End
Each solution targets a specific source of support friction, from repetitive tickets to outdated documentation. Together, they create a system that reduces workload while improving product experience.
Deliver Frictionless Support
No searching, no frustration.
Reduce customer effort by providing help in the flow of work. Empower users to quickly find answers and resolve issues on their own.
Knowledge That Updates Itself
Eliminate manual documentation upkeep.
Brainfish automatically updates your knowledge base based on real user behavior - keeping content accurate and always relevant.
Support Agents, Supercharged by AI
Empower your support team with real-time guidance and intelligent suggestions, enhancing productivity without replacing the human touch.
Fix Problems Before They Become Tickets
Identify and address potential issues early with predictive support that prevents problems before they impact users.
Support your team with a “fix it before they ask” approach.
Turn Support Data Into Product Insights
Get actionable insights across the customer journey.
Understand behavior patterns, where users get stuck, and optimize your product to improve experiences from start to finish.
Deliver Frictionless Support
No searching, no frustration.
Reduce customer effort by providing help in the flow of work. Empower users to quickly find answers and resolve issues on their own.
Knowledge That Updates Itself
Eliminate manual documentation upkeep.
Brainfish automatically updates your knowledge base based on real user behavior - keeping content accurate and always relevant.
Support Agents, Supercharged by AI
Empower your support team with real-time guidance and intelligent suggestions, enhancing productivity without replacing the human touch.
Fix Problems Before They Become Tickets
Identify and address potential issues early with predictive support that prevents problems before they impact users.
Support your team with a “fix it before they ask” approach.
Turn Support Data Into Product Insights
Get actionable insights across the customer journey.
Understand behavior patterns, where users get stuck, and optimize your product to improve experiences from start to finish.
Fast & Flexible - for Every Use Case
Add Brainfish in minutes with a few lines of code. See documentation multiply in days. Watch self-service rates climb in weeks.
Connect Brainfish to Any Tool You Use
Connect your AI agent to any tool. Deliver personalized help in every language, on every channel.
Install in Minutes with Just a Few Lines of Code
Embed Brainfish in your product or website with a code snippet.
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<script type="module"> import Brainfish from "https:// cdn.jsdelivr.net/npm/@brainfish-ai/web-widget@latest/ dist/web.js"; Brainfish.Widgets.init({ widgetKey: "bf_search_widget_YOUR_WIDGET_KEY" }); </script>
Amplifies Your Team, Doesn't Replace Them
Free your team from repetitive questions. Give them context for complex issues. Let them focus on what humans do best-solving unique problems.
Enterprise Grade Security Built to Scale
We ensure security and compliance, hold SOC 2 Type 2 & ISO27001 certifications, and are GDPR-ready.
See Brainfish In Action
Interested? Schedule your demo today.
Find out what Brainfish can do for you with just a 30 minute demo.
The Future of Customer Experience
We see 2026 as the tipping point. Brainfish will unify knowledge, personalize every interaction, and expand into voice and partner channels - setting the stage for a 2030s future where customer experience feels effortless, predictive, and human.
Q1: Seamless integration with existing tooling & channels
Q2: Hyper-personalized knowledge and support
Q3: Voice-based AI agents, Partner channels
Q4: Dynamic personalization of proactive support experiences
What it Means for You
Brainfish transforms both sides of the experience: users get faster, more personal guidance across every channel, while your team moves from repetitive support to proactive growth - with AI keeping knowledge current, predicting churn, and powering effortless customer journeys.
For Your Users
Voice Integration
Voice connection with your product that understands complex multi-step requests
User-Based Documentation
AI that observes where users ask and rank questions, creating real-time AI-first documentation
Intuitive Notifications
Proactive notifications about features they can use but would want to use
Personalized AI
The product literally learns their preferences and reshapes itself around how they think
Rapid Onboarding
New customers reach expert-level proficiency in hours, not months
For Your Team
Customer Growth Agents
Support agents become customer growth engineers because AI handles 95% of all queries
Bespoke knowledge per customer
Easily create and maintain personalised knowledge bases per customer, leading to higher resolution rates
Predictive Churn Alerts
User behavior analytics that predict churn & helps increase retention
Help Content Optimization
Automatic full AI-editing of help content based on real user support patterns
Cross-Channel AI
AI that works seamlessly across web, voice, messaging, and phone conversations
Conversational Training
Customer onboarding via friendly natural conversation → no training sessions needed
What Becomes Possible
Tools That Learn Your Flow
Products that train themselves to be better for each specific company’s work
Training That Builds Itself
AI that generates custom product tutorials by watching how best users work
Support in Any Format, Any Language
Multi-lingual, multi-modal support that works seamlessly across voice, video, text, and screen share
Issues Solved Before They Exist
Predictive product intelligence that prevents problems before users even encounter them
