In-product support with clear, helpful answers for users (and you).
Brainfish auto-updates support content so users always get the right answer.
Brainfish boosts agent productivity with real-time, human-centered guidance.
Brainfish spots friction fast—so you can fix issues before users ask.
Brainfish gives your team actionable insights to fix friction and boost adoption.
Brainfish gives instant support so users get things done faster.
Frees teams from repeat tasks and delivers UX insights.
Helps teams fix issues and boost adoption without support tickets.
Here's how teams across industries used Brainfish to improve CSAT and scale.
Find out how our team is continuously improving Brainfish products.
Streamline support workflows with tools like Zendesk, Intercom, and HubSpot.
Be the first to know about product updates, including features and bug fixes.
Get Brainfish setup, use, and optimization tips from guides and FAQs.
With help from our team of builders, we're rethinking customer support.
Check out the latest from Brainfish.
Our latest update lets you upload videos directly to Brainfish and generate comprehensive articles based on the video content. Your product demos, training videos, troubleshooting guides, and more can now be converted into knowledge base articles automatically.
Your team already lives in Slack. Now Brainfish can live there too. Whether it's Support needing troubleshooting steps or Sales looking up pricing details, team members can simply mention @Brainfish followed by their question to get instant answers without interrupting colleagues or switching between apps. This integration is available to all customers and plans.
Traditional support tools focus on deflection—putting walls between customers and help. They measure success by how many tickets they prevent, not by how well they actually solve customer problems.
This February, we've released several major updates that make Brainfish even better at understanding and helping your users. These improvements focus on making your product naturally easier to use through ambient AI and more seamless assistance.
We've added powerful new ways to organize your help content and create richer documentation. These updates make it easier for users to find exactly what they need while giving you more flexibility in how you present information.
Connect your entire website to Brainfish with a single click. No more manual content migration – just point and deploy. Keep everything fresh with on-demand content syncing.
We understand that the content within your Help Center can sometimes be sensitive and not intended for broader audiences. That's why this week, we've introduced a significant security feature - Password Protected Help Centers.
Often, a generated answer to a customer query might be derived from multiple articles in your help center. With Inline Citations, Brainfish now displays which segment of a generated answer comes from which specific article. This subtle yet significant feature can provide essential context to the user and lead them to more in-depth content if they wish to explore further.
Bug Fixes: We've squashed a few more bugs in our system that were causing minor issues. These fixes enhance the overall performance and stability of Brainfish, offering our users a smoother and more seamless experience.
Revamped Team Working Model: This week, we've made changes to our team's working model. Specifically, we have readjusted our sprint start and end dates. This alteration has been made to maximize the alignment of our team's workflow with the business's demands and project timeframes. We believe that this change improves our efficiency further and allows us to deliver product enhancements even faster.
SEO Ranking for Articles and Help Center Content: Boost your visibility with Brainfish! You can now opt to SEO ranki your articles and help center content. Now Brainfish won't just help you answer customer queries, but also drive potential customers to your site organically. With Brainfish optimizing your SEO, watch your content climb up in search engine result pages and attract users right where they are looking for information.
We have always been passionate about innovating to close the loop for customers, this week is no different with our new AI Actions feature!
Running a secure platform is our utmost concern. To ensure that Brainfish is protected against potential threats, we have recently completed a thorough penetration testing.
Enhanced Themes Loading Speed: We've been hard at work to optimize our themes querying and displaying process. As a result, you'll notice a significant improvement in the loading speed of Brainfish Themes. This boosted performance means you can quickly get the insights you need without wait.
Improved Qualitative Theme Specificity: We've fine-tuned Brainfish Themes. Now you can enjoy even more precise and specific theme categorizations, enabling deeper insights into your customer's inquiries and behavior. Our advanced AI has been recalibrated for even better data analysis that's unique customer to customer, allowing for detailed theme identification that ultimately aids in devising more effective support and product strategies.
We're excited to announce our beta release of Extractive AI Answers!
Internal Zendesk Content Import: Brainfish now supports importing internal Zendesk content right into Brainfish. This function significantly streamlines the content transfer process, making it easier for Zendesk users to switch to Brainfish.
In a step towards increasing the precision of our AI, we've quietly rolled out the Intent Classification feature in the backend. This new feature enables Brainfish to not only understand the customer's query but also interpret the underlying intent of the question. Understanding this can help customers in future to customise their responses to cater to the specific needs or concerns raised by the customer.
Widget Behaviour Exposure to DOM
We've been busy at Brainfish, introducing new multimodal support in search alongside this month's search engine upgrades:
We're delighted to announce another significant update aimed at amplifying our answer experience:
We're excited to announce a series of significant updates this week, especially designed to expand our reach and enhance user experience:
Taking AI-generative search to the next level, we bring you a significant update this week:
We're starting May with some significant updates to help visualise Brainfish performance easily month on month:
Our work never stops at Brainfish and even in this shortened week (public holiday in Australia) we bring you more updates to enhance your experience:
This week is all about performance.
We heard that customer support teams spend weeks, sometimes months every year trying to figure out which content is out of date, broken or irrelevant.
Now, you can conveniently configure and preview our in-product widget right from the settings page. This provides you with optimum control over the widget via our UI. This means no need for incessant code changes or the intervention of your development team every time you need to update a suggested question or next best action. Take your customer service to a notch higher with personalised prompts and actions, or even have different widgets per page/user.
We're ushering in the new season with some major updates to keep your Brainfish experience secure, robust, and smart!
We're blazing new trails with our latest update. Now, Brainfish can seamlessly integrate with your Slack workspace.
Maintaining our stride in enhancing user experience, here's what this week's update includes:
This week we are delivering significant Brainfish enhancements, tailored for sharing - and for our European users:
We're kicking off March with better mobile usability and performance enhancements in this week's update:
To end the groundhog day of questions to your support and product teams from other departments, we're here this week with significant updates to our Chrome Extension, Agent Assist, and to introduce a useful new feature to quickly import knowledge or blog articles:
Burning the midnight oil this week to deliver 3 major upgrades:
Speeding up your experience in this week's updates:
Taking customer understanding to new heights with this week's major release, Brainfish Themes:
Ending the month with usability upgrades and bug fixes:
Steering our innovation wheel towards providing greater functionality this week:
Keeping up with the user preferences, Brainfish presents some thoughtful improvements this week:
Ring in the new year with some power-packed updates from Brainfish!
The final week of 2023 brings in some exciting updates for Brainfish users!
In the festive spirit of giving and improving, here's a little gift from Brainfish! This week, we've done some re-tuning, and the results are ready to be unwrapped.
This week is all about analytics and data!!
This week in Brainfish, we’re excited to announce a significant feature that will increase the customisation and personalisation of your Brainfish platform – Custom Colours!
The festive month kicks off with some exciting Brainfish updates. This week, our primary focus has been on refining our autocomplete functionality, adding feature flags, and improving locale support to elevate your Brainfish experience.
This week, the Brainfish team has focused on enhancing our user's experience, and increasing platform stability.
The Brainfish team has been hard at work this week.
We're thrilled to bring to you another set of game-changing features that are bound to make your Brainfish experience smoother than ever.
We're delighted to bring you some fresh updates that will significantly enhance your Brainfish experience.
Brace yourselves! Get excited for the new features we've just rolled out in the platform
We've added more customisation options for the Brainfish Widget, giving users more control over how the help center appears to their customers.
You asked...we've answered! For months we've been answering customer questions using the Brainfish search engine, and averaging pretty decent response times of around 5 seconds to answer.
We are excited to announce that our search functionality has been optimised to provide answers more rapidly than ever. Now, users can experience an average speed that's 2X faster, making the process of finding answers more timely. We are continuing to optimise search speed and will further bring this speed down over time.
We've now added confidence scoring to answers in Search Analytics.
This week we onboarded some new team members to Brainfish! We're super excited to welcome more engineers to our team to help us build faster and focus further on customer content.
We've made an improvement to answers this week to improve the way segmentation is done, to minimise accidental answer merging.
We've relaunched the Brainfish website, with new customer case studies and testimonials from leaders in CX and digital experience.
Brainfish now supports being embedded in app. We've built a widget that replicates our powerful AI Help Center experience, within another website.
Based on customer feedback and by popular demand, we've brought a few major upgrades to the UX and functionality of Agent Assistant!
We've added new search redundancies in addition to last week's fallbacks so that answers occur more often, and at higher accuracy.
As part of our ongoing work to improve search quality and answer rates, we've implemented a mechanism for search to interpret when users enter 1 or 2 word queries.
Importing your content from Zendesk is now 100X faster.
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