What's new in Brainfish.

Your knowledge base, working in every tool your team already uses

Five releases that put the knowledge your team has built to work in Claude, Teams, Zendesk, and beyond. Ask what's missing and fix it in the same chat. Get grounded answers in any channel. Hand off to agents with full context. No new platforms, no starting over.

UI Refresh: Cleaner Layout, Smarter Navigation

Upload Images to Add Visual Context to Questions

Create Knowledge Directly from Slack and Give Your Agents Identities

Better control over how your channels are set up, and a brand new way to build your knowledge base without ever leaving Slack.

Major Platform Updates: Brainfish Assist, Slack Agents, and Help Center AI

A roundup of major improvements shipped this month to make Brainfish more powerful, flexible, and user-friendly.

Meet the Revamped Brainfish Assist: Real-Time Intelligence Inside Every Tab

What shipped in Brainfish in November 2025 — platform improvements, new integrations, and knowledge layer updates.

Introducing Knowledge Discovery: Instantly Find What Needs Updating

Brainfish automatically finds every article affected by a product change and shows you what needs updating.

Smarter Agentic AI, Faster Search, Platform Stability

We shipped Agentic AI as the default with better controls, plus a new LLM-driven clustering and intent-search system that makes results faster and more relevant. The team added personalized answers with smart user memory, a draft workflow for article suggestions, and improved media handling, alongside security, performance, and UI refinements.

Intelligent 404 Error Handling

We've transformed the frustrating 404 experience into an opportunity for users to find exactly what they need.

Generate Knowledge Base Articles from Videos

Our latest update lets you upload videos directly to Brainfish and generate comprehensive articles based on the video content. Your product demos, training videos, troubleshooting guides, and more can now be converted into knowledge base articles automatically.

Slack Integration: Bring Instant Answers Directly Into Your Team's Channels

Your team already lives in Slack. Now Brainfish can live there too. Whether it's Support needing troubleshooting steps or Sales looking up pricing details, team members can simply mention @Brainfish followed by their question to get instant answers without interrupting colleagues or switching between apps. This integration is available to all customers and plans.

Five Specialized Agents, One Connected Experience

Traditional support tools focus on deflection—putting walls between customers and help. They measure success by how many tickets they prevent, not by how well they actually solve customer problems.

More Ways to Help Users Help Themselves

This February, we've released several major updates that make Brainfish even better at understanding and helping your users. These improvements focus on making your product naturally easier to use through ambient AI and more seamless assistance.

Knowledge Grouping & Enhanced Article Embeds

We've added powerful new ways to organize your help content and create richer documentation. These updates make it easier for users to find exactly what they need while giving you more flexibility in how you present information.

Faster Setup, Smarter Answers

Connect your entire website to Brainfish with a single click. No more manual content migration – just point and deploy. Keep everything fresh with on-demand content syncing.

Password Protected Help Centers: Ensuring Content Safety and Privacy

We understand that the content within your Help Center can sometimes be sensitive and not intended for broader audiences. That's why this week, we've introduced a significant security feature - Password Protected Help Centers.

Inline Citations for Answer Segments: Trace Generated Answers to Source Articles

Often, a generated answer to a customer query might be derived from multiple articles in your help center. With Inline Citations, Brainfish now displays which segment of a generated answer comes from which specific article. This subtle yet significant feature can provide essential context to the user and lead them to more in-depth content if they wish to explore further.

Bug Fixes and Enhanced SEO Metadata with Favicon Addition

Bug Fixes: We've squashed a few more bugs in our system that were causing minor issues. These fixes enhance the overall performance and stability of Brainfish, offering our users a smoother and more seamless experience.

New Team Working Model, Enhanced Testing

Revamped Team Working Model: This week, we've made changes to our team's working model. Specifically, we have readjusted our sprint start and end dates. This alteration has been made to maximize the alignment of our team's workflow with the business's demands and project timeframes. We believe that this change improves our efficiency further and allows us to deliver product enhancements even faster.

SEO Ranking for Content and Displaying Actions in User Journey Timelines

SEO Ranking for Articles and Help Center Content: Boost your visibility with Brainfish! You can now opt to SEO ranki your articles and help center content. Now Brainfish won't just help you answer customer queries, but also drive potential customers to your site organically. With Brainfish optimizing your SEO, watch your content climb up in search engine result pages and attract users right where they are looking for information.

AI Actions Release: Simplifying User Experience with Dynamic Actions

We have always been passionate about innovating to close the loop for customers, this week is no different with our new AI Actions feature!

Ensuring Robust Security: Penetration Testing Completed

Running a secure platform is our utmost concern. To ensure that Brainfish is protected against potential threats, we have recently completed a thorough penetration testing.

Quicker Themes Loading and Better Suggested Question Options for Widget

Enhanced Themes Loading Speed: We've been hard at work to optimize our themes querying and displaying process. As a result, you'll notice a significant improvement in the loading speed of Brainfish Themes. This boosted performance means you can quickly get the insights you need without wait.

Enhanced Theme Specificity and Sustained Product Interactivity with Brainfish Open

Improved Qualitative Theme Specificity: We've fine-tuned Brainfish Themes. Now you can enjoy even more precise and specific theme categorizations, enabling deeper insights into your customer's inquiries and behavior. Our advanced AI has been recalibrated for even better data analysis that's unique customer to customer, allowing for detailed theme identification that ultimately aids in devising more effective support and product strategies.

Beta Release: Extractive AI Answers - Guaranteed Responses Every Time

We're excited to announce our beta release of Extractive AI Answers!

Support for importing internal Zendesk content and general improvements

Internal Zendesk Content Import: Brainfish now supports importing internal Zendesk content right into Brainfish. This function significantly streamlines the content transfer process, making it easier for Zendesk users to switch to Brainfish.

Intent classification rolled out in background

In a step towards increasing the precision of our AI, we've quietly rolled out the Intent Classification feature in the backend. This new feature enables Brainfish to not only understand the customer's query but also interpret the underlying intent of the question. Understanding this can help customers in future to customise their responses to cater to the specific needs or concerns raised by the customer.

Enhanced Widget JS Behaviour

Widget Behaviour Exposure to DOM

Launch of Native Video In Search and Brand Guidelines

We've been busy at Brainfish, introducing new multimodal support in search alongside this month's search engine upgrades:

Rolling Out Combination Models to Support Wider Use Cases

We're delighted to announce another significant update aimed at amplifying our answer experience:

Financial Services Support, Search Bar Supporting Text, and Zendesk Import Cleanup

We're excited to announce a series of significant updates this week, especially designed to expand our reach and enhance user experience:

Enhancing Accuracy with Contextual Precision and Relevancy Checks

Taking AI-generative search to the next level, we bring you a significant update this week:

Month in Review Email, Discard Suggestions, and Salesforce Integration

We're starting May with some significant updates to help visualise Brainfish performance easily month on month:

Additional Ranking Improvements and Widget Configuration Fixes

Our work never stops at Brainfish and even in this shortened week (public holiday in Australia) we bring you more updates to enhance your experience:

Search content ranking and performance improvements

This week is all about performance.

Content Health Checks

We heard that customer support teams spend weeks, sometimes months every year trying to figure out which content is out of date, broken or irrelevant.

Configurable In-Product Widget and Performance Enhancements

Now, you can conveniently configure and preview our in-product widget right from the settings page. This provides you with optimum control over the widget via our UI. This means no need for incessant code changes or the intervention of your development team every time you need to update a suggested question or next best action. Take your customer service to a notch higher with personalised prompts and actions, or even have different widgets per page/user.

April 2024 Platform Infrastructure Upgrades

We're ushering in the new season with some major updates to keep your Brainfish experience secure, robust, and smart!

Brainfish for Slack: Instant inline answers

We're blazing new trails with our latest update. Now, Brainfish can seamlessly integrate with your Slack workspace.

EU Region Optimisation and Improvements in Dark Mode

Maintaining our stride in enhancing user experience, here's what this week's update includes:

Shareable Answers, EU Deployment, and Editor Improvements

This week we are delivering significant Brainfish enhancements, tailored for sharing - and for our European users:

Enhanced Mobile Autocomplete and Meta Data Updates

We're kicking off March with better mobile usability and performance enhancements in this week's update:

Brainfish Agent Assist 1.0 Overview: Redesigned and Enhanced - Plus a New Way to Import Articles

To end the groundhog day of questions to your support and product teams from other departments, we're here this week with significant updates to our Chrome Extension, Agent Assist, and to introduce a useful new feature to quickly import knowledge or blog articles:

Enhanced Brainfish AI, more team members, and MORE Performance Upgrades

Burning the midnight oil this week to deliver 3 major upgrades:

Themes Performance Improvements and Mobile Bug Fixes

Speeding up your experience in this week's updates:

Brainfish Themes: Understand your customers better at scale

Taking customer understanding to new heights with this week's major release, Brainfish Themes:

Multi-region support for Zendesk import and Bug fixes

Ending the month with usability upgrades and bug fixes:

Info Text and 301 Redirects

Steering our innovation wheel towards providing greater functionality this week:

Boosting user experience: Dark Mode and Markdown

Keeping up with the user preferences, Brainfish presents some thoughtful improvements this week:

Search Result Enhancements: Show Links, Images, and More

Ring in the new year with some power-packed updates from Brainfish!

Better Vietnamese Translations and Microsoft Word Import

The final week of 2023 brings in some exciting updates for Brainfish users!

Holiday Updates: Date Picker Revamp and More

In the festive spirit of giving and improving, here's a little gift from Brainfish! This week, we've done some re-tuning, and the results are ready to be unwrapped.

Tracking infrastructure + widget improvements

This week is all about analytics and data!!

Custom Colour Palettes

This week in Brainfish, we’re excited to announce a significant feature that will increase the customisation and personalisation of your Brainfish platform – Custom Colours!

Interactions Upgrade: Autocomplete, Feature Flags & Locales

The festive month kicks off with some exciting Brainfish updates. This week, our primary focus has been on refining our autocomplete functionality, adding feature flags, and improving locale support to elevate your Brainfish experience.

Bug bashing and Zendesk import improvements

The festive month kicks off with some exciting Brainfish updates. This week, our primary focus has been on refining our autocomplete functionality, adding feature flags, and improving locale support to elevate your Brainfish experience.

Brand Messaging Update & Brainfish App Fonts Refresh

This week, the Brainfish team has focused on enhancing our user's experience, and increasing platform stability.

Regional Updates & Confidence Scoring Improvements

The Brainfish team has been hard at work this week.

Smart Autocomplete

We're thrilled to bring to you another set of game-changing features that are bound to make your Brainfish experience smoother than ever.

Content Reordering

We're delighted to bring you some fresh updates that will significantly enhance your Brainfish experience.

Performance Enhancements and Monitoring

We're delighted to bring you some fresh updates that will significantly enhance your Brainfish experience.

Interactive PDFs with AI

Brace yourselves! Get excited for the new features we've just rolled out in the platform

Brainfish Widget Customisation

We've added more customisation options for the Brainfish Widget, giving users more control over how the help center appears to their customers.

Answer streaming

You asked...we've answered! For months we've been answering customer questions using the Brainfish search engine, and averaging pretty decent response times of around 5 seconds to answer.

2x faster answers and analytics exports

We are excited to announce that our search functionality has been optimised to provide answers more rapidly than ever. Now, users can experience an average speed that's 2X faster, making the process of finding answers more timely. We are continuing to optimise search speed and will further bring this speed down over time.

Confidence Scoring

We've now added confidence scoring to answers in Search Analytics.

Brainfish for Insurance

We've now added confidence scoring to answers in Search Analytics.

New team members and analytics improvements

This week we onboarded some new team members to Brainfish! We're super excited to welcome more engineers to our team to help us build faster and focus further on customer content.

Better answer segmentation

We've made an improvement to answers this week to improve the way segmentation is done, to minimise accidental answer merging.

New website and API

We've relaunched the Brainfish website, with new customer case studies and testimonials from leaders in CX and digital experience.

In-app support widgets

Brainfish now supports being embedded in app. We've built a widget that replicates our powerful AI Help Center experience, within another website.

Agent Assistant upgrades and Analytics Filtering

Based on customer feedback and by popular demand, we've brought a few major upgrades to the UX and functionality of Agent Assistant!

Search redundancy & minor improvements

We've added new search redundancies in addition to last week's fallbacks so that answers occur more often, and at higher accuracy.

Search fallbacks

As part of our ongoing work to improve search quality and answer rates, we've implemented a mechanism for search to interpret when users enter 1 or 2 word queries.

Instantly Import Zendesk

Importing your content from Zendesk is now 100X faster.